Client Care / Operations Manager

• Competitive salary
• 401(k) matching
• Bonus based on performance
• Training & development
• Opportunity for advancement

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
• Scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Recruit, interview and onboarding caregivers
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

• Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
• CA registered Home Care Aide
• Successful management experience preferred
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required (preferrably Wellsky)
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning
• Prior experience at a Home Care agency is preferred

FirstLight hires Caregivers, Home Health Aides, CNAs, Care Coordinators, Companion Care and Personal Care Assistants who have a genuine desire to enrich the lives of others and help them have their best day, every day. Our professional caregivers provide safety, comfort and companionship for adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect.

We give you the care, support and training you need to be the best caregiver you can be so that you can make a difference in the lives of others!

_{This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.}