Role Insights

This role of Client Service Professional is considered an essential position within the organization. The Call Center is the communication hub between our clients, patients, and internal departments. You will be required to accept incoming calls at a very rapid pace, problem solve any challenges presented with claims, authorizations for service, and various other issues. This is not a routine position as it requires energy, enthusiasm, and the desire to give 5 star quality service.

The right candidate should have confidence in their abilities as a problem solver, and have the poise to execute solutions in a timely fashion. You will also be responsible for making follow-up calls to resolve challenges throughout your day. Good time-management is essential.

Some of your Key Performance Indicators (KPI) will include the amount of inbound and outbound calls made/received per day, how many calls you will have needed to escalate to a manager versus concluding them on your own, and other various KPI’s.

Primary Responsibilities

Receive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questions
Provide information on eligibility for medical services
Transfer calls to appropriate departments when applicable
Identify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC.
Make outbound calls for follow up purposes when needed
Recognize and alert management of inappropriate trends in customer calls
Recommend process improvements
Document all calls and actions in AMM proprietary software
Other duties as assigned

Required Skills and Abilities

High School Diploma, GED required. Associates degree preferred
2+ years of call center experience is strongly preferred
1+ year in medical or healthcare environment preferred
High energy and goal orientated
Problem solving and time management skills
Brilliant verbal and written skills
Proficient in Word, Outlook, Excel
Positive attitude with great interpersonal skills
Outstanding work ethic
World-class customer service skills
Ability to work Monday through Friday 8:00am – 5:00pm

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
Career Development: Tuition reimbursement to support your education and growth.
Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!

Learn more about this Employer on their Career Site

Client Service Representative