Facility Maintenance - Maintenance Technician II

Maintenance Technician II

Summary Description:

Maintenance Technician II is responsible for performing skilled maintenance, repair, and preventative maintenance work across retail stores and facility locations. This position supports day-to-day building operations by troubleshooting, repairing, and maintaining mechanical, electrical, plumbing, HVAC, lighting, doors, fixtures, equipment, and general facility systems. Maintenance Technician II is expected to work with minimal supervision, respond to work orders in a timely manner, communicate clearly with store leadership and supervisors, and help ensure each location remains safe, functional, clean, and ready for business operations.

Exemplary Duties / Responsibilities:

Facility Maintenance & Repairs

· Perform general building repairs including drywall, painting, flooring, ceiling tile replacement, door hardware, locks, shelving, fixtures, and furniture repairs.

· Ability to take the lead on more complex, by a course of action, including scope, plan, and execution.

· Required to train and mentor technicians.

· Troubleshoot and repair basic plumbing issues such as leaks, clogged drains, faucets, toilets, flush valves, supply lines, and drain assemblies.

· Perform basic electrical repairs including lighting, switches, outlets, ballasts/drivers, breakers, sensors, and other low-risk electrical components within skill level.

· Repair and maintain retail equipment, donation equipment, carts, compactors, balers, roll-up doors, and other store-related systems as assigned.

· Respond to urgent facility issues that may impact on safety, customer experience, or store operations.

Preventative Maintenance

· Complete scheduled preventative maintenance and inspect lighting, restrooms, plumbing, doors, emergency lighting, parking lots, and general facility areas.

· Identify developing repair and safety concerns early; document findings with clear notes and pictures and initiate or report corrective action to help prevent emergency repairs.

Work Orders & Documentation

· Complete assigned work orders accurately and on time; document work performed, parts used, current status, next steps, and required before-and-after pictures.

· Communicate when work is pending parts, vendor support, approval, or follow-up, and maintain organized records of completed work, materials, and equipment condition.

Customer Service & Communication

· Communicate professionally with store managers, team members, vendors, and leadership, providing timely updates on repair schedules, safety concerns, and completion status.

· Represent the Facilities Department professionally and respectfully; ask questions when direction is unclear and escalate issues when appropriate.

· Performs all related work as required.

Safety & Compliance

· Follow all company safety policies, OSHA standards, lockout/tagout procedures, ladder safety, PPE requirements, and vehicle safety rules.

· Identify unsafe conditions and take action to correct or report them.

· Maintain clean and safe work areas while performing repairs.

· Use tools and equipment properly and safely.

Vendor & Team Support

· Assist with vendor access, job walks, project support, and repair coordination as needed.

· Support special projects, moves, setups, demos, remodels, and event support.

· Assist with parts pickup, material ordering, and inventory control when assigned.

Physical Analysis

Physical Demands and Working Conditions:

· Standing and walking for up to 7 hours. Some sitting may vary.

· Lifting, carrying, pushing, and pulling up to 50 lbs.

· Climbing, balancing, bending, and twisting required.

· Finger and manual dexterity required.

· Work inside and outside required.

· Work along and with others required.

· Ability to stand, walk, bend, kneel, climb ladders, and work in tight spaces.

· Ability to lift up to 50 pounds as needed.

· Ability to work indoors and outdoors in different weather conditions.

Environment/Element Exposure:

· Vibrations, hazards (physical), fumes, dust, and odors: occasionally.

· Chemicals: occasionally.

· Extreme cold, heat, wet or humid conditions: occasionally.

Minimum Qualifications:

Education/Experience:

· 2-4 years of experience in facilities maintenance, building maintenance, retail maintenance, or related trade.

· Certification in at least one skilled trade

· Working knowledge of general plumbing, electrical, HVAC, carpentry, painting, and repair practices.

· Ability to troubleshoot common facility issues with limited supervision.

· Ability to use hand tools, power tools, ladders, meters, and basic diagnostic equipment safely.

· Valid driver’s license and ability to travel between retail locations.

· Ability to work independently and manage multiple work orders throughout the day.

· Basic computer or mobile device skills for updating tickets, uploading photos, and communicating status.

· High School Diploma or equivalent.

· Minimum three years working experience or schooling in related field.

· Able to stand and walk up to 7 hours per day.

· Able to lift, push, and pull up to 50 lbs.

Knowledge & Skills:

· Strong troubleshooting skills.

· Good communication and customer service.

· Dependable and able to work with minimal supervision.

· Strong attention to detail and quality of work.

· Ability to prioritize urgent repairs.

· Team-oriented with a willingness to help others.

· Good judgment when deciding when to repair, replace, or escalate an issue.

· Ability to stay organized while covering multiple locations.

License/Certifications:

· Valid CA Driver’s License: clean DMV printout and be insurable to drive company vehicles.

Desirable Qualifications:

· EPA 608 certification or willingness to obtain.

· Experience working in retail, commercial, nonprofit, or multi-site facilities.

· Experience coordinating with vendors.

· Forklift, scissor lift, or boom lift certification is a plus.

· Bilingual English/Spanish is a plus.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

· Task & Operational Efficiency - Demonstrates ability to prioritize and complete work orders on time and according to instruction; organizes work materials and communicates progress to supervisor.

· Maintenance & Technical Operations - Uses hand and power tools effectively; performs basic repairs in plumbing, electrical, carpentry, painting, and HVAC systems; follows safety and maintenance protocols accurately.

· Safety, Compliance & Risk Mitigation - Identifies minor building and equipment issues and recommends or executes basic repair solutions; troubleshoots effectively within scope of training and under supervision.

· Communication & Customer Service - Supports and collaborates with other maintenance staff and leads; contributes to a cooperative team environment and helps achieve shared goals; welcomes feedback and assists when needed.

· Training, Teamwork & Collaboration - Responds to internal requests from staff professionally; ensures assigned tasks do not disrupt organizational operations; maintains courteous and service-oriented behavior.

· Leadership & Talent Development - Listens actively to supervisors and coworkers; maintains professionalism under pressure; shows willingness to try new approaches and follow through with assigned duties.

· Inventory, Resource & Budget Management - Clearly communicates questions or concerns about work orders and tasks; reports job status or issues effectively to the supervisor; understands and follows verbal instructions.

· Ethics & Integrity - Demonstrates integrity and alignment with Goodwill’s core values; adheres to safety, environmental, and operational policies and standards even when unsupervised.

LOCATION:

· Corporate Office, while servicing all Goodwill Southern Los Angeles County locations as needed.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Equity Statement