Program Manager TK Support - Community Development

Pay: $26.00 - $28.00

M-F 6:30am - 3:30pm

POSITION SUMMARY:

Responsible for managing and supervising the activities of a program with the direct support of the Associate Executive Director.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Manages program activities to meet YMCA objectives (see detailed list below).
• Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance.
• Manages established program activities and expands program within the community in accordance with strategic and operating plans.
• Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
• Responsible in the development and monitoring of program budget.
• Order program supplies, uniforms and other needs for the TK/Kinder department.
• Responsible for TK/Kinder payroll, including input of schedules, authorizing timesheets, and conduct regular payroll reports.
• Manages use of facilities for program activities and events.
• Assists in YMCA fundraising activities and special events.
• Responds to all member and community inquiries and complaints in a timely manner.
• Compiles program statistics. Monitors and evaluates the effectiveness of participation in the program.
• Attend and lead all staff meetings, trainings and other YMCA functions as required by Supervisor.
• Maintain open lines of communication with participants, staff, and supervisor.
• Perform other duties as assigned.
• Overall responsible for the implementation and execution of the TK/Kinder program.
• Provide direct supervision and support to TK/Kinder Coordinator and assigned YMCA TK/K support staff, including regular coaching, mentoring, performance feedback, scheduling, and accountability to ensure consistent, high-quality service delivery.
• Conduct a minimum or two (2) classroom visits each workday to observe YMCA Support Staff performance, provide coaching, ensure compliance with the YMCA and LBUSD expectations, and identify opportunities for continuous improvement.
• Develop and maintain strong working relationships with school site administrators, classroom teachers, and district personnel by conducting regular check-ins to assess satisfaction with YMCA services, address concerns, and ensure open and effective communication.
• Serve as the primary YMCA liaison for assigned school sites, responding promptly to questions, coordinating staffing needs, facilitating substitute coverage, and resolving operational issues in collaboration with school administration.
• Ensure YMCA TK/K Support Staff comply with all YMCA policies, LBUSD procedures, Child Abuse Prevention Standards, and program expectations, including attendance, timekeeping, documentation, and required training.
• Monitor program quality through regular site observations, documentation, and follow-up, ensuring consistent implementation of program standards while fostering positive relationships with students, families, school staff, and YMCA personnel.
• Coordinate staff onboarding, orientation, and ongoing professional development, including facilitating trainings, documenting required certifications, and supporting employee growth and performance improvement plans.
• Collect and communicate feedback from school principals, teachers, and district staff, utilizing surveys, site visits, and regular communication to evaluate program effectiveness, recognize staff successes, and implement continuous quality improvement initiatives.
• Maintain accurate staffing, site visit, and performance documentation, including records of coaching conversations, classroom observations, corrective actions, and program communications.
• Support the successful implementation and growth of the YMCA TK/K Support Program by promoting a culture of professionalism, collaboration, responsiveness, and exceptional customer service in partnership with the Long Beach Unified School District.

Additional Job Specific Duties for Posting:

• Provide direct supervision and support to assigned YMCA TK/K Support Staff, including regular coaching, mentoring, performance feedback, scheduling, and accountability to ensure consistent, high-quality service delivery.
• Conduct a minimum of two (2) classroom visits each workday to observe YMCA Support Staff performance, provide coaching, ensure compliance with YMCA and LBUSD expectations, and identify opportunities for continuous improvement.

YMCA COMPETENCIES:

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.

People Oriented: Seeks first to understand the other person’s point of view and remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Supports fundraising. Follows budgeting policies and procedures and reports all financial irregularities immediately.

Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process

QUALIFICATIONS:

• College Degree preferred or equivalent experience
• CPR, First Aid, and AED certification required.
• 4 or more years of experience in a related field is required.
• Experience in program leadership and staff supervision required.
• Ability to handle multiple assignments, organizational skills, basic PC, and typing skills required.
• Additional Requirements: Criminal Clearance: Including Fingerprints and background clearance
• Health Screening with Neg. Tb and Neg. Drug Test Screening
• Complete all required online training.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Environmental Factors: Indoor and outdoor facilities (e.g., fitness and recreational sites); exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces. The noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 30 pounds.