SALES COORDINATOR

JVCKENWOOD USA Corporation sells electronics and entertainment products in the USA in four main sectors: Automotive, Public Service, Media Services, and Healthcare. We have offices in Long Beach, CA, and Irving, TX. Our work environment is pleasant, professional, and respectful. We believe in rewarding excellence and promoting from within. Come join us!

Summary:

The Sales Coordinator provides administrative support to market leadership and sales, supporting large departments with the majority of duties being high-level administrative tasks, which may include planning/coordination of large events, meetings, complex project work, ordering materials and collaterals, and various sales support functions. Work requires initiative and judgment in making decisions, and knowledge of department and company policies and procedures. Supports the sales team and mid-to-upper-level managers.

Essential Duties and/or Responsibilities: 

• Advises the customer on any order or status changes.

• Obtains ship dates from scheduling or lead time tool.

• Creates and maintains customer files.

• Handle all administrative responsibilities.

• Provides support for coordinating customer and internal meetings

• Obtains customer orders through mail, email, fax, telephone calls, and customer portals. • Makes outbound follow-up calls to clarify order information.

• Resolves customer discrepancies.

• Prepares status and trend analysis reports.

• Builds and maintains customer relationships.

• Assists the Quoting/Estimating function with supplier quotation follow-up and quotation package submittal

• Performs other duties and responsibilities as requested or required.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively with customers and other employees of the organization.

• Must demonstrate the ability to multitask and prioritize.

• Must demonstrate data accuracy.

• Strong attention to detail.

• Ability to work in a team-oriented environment.

• Ability to use a computer for daily activities.

• Knowledge in Microsoft Word, Excel, and Outlook. Education/Experience:

• High School diploma or equivalent.

• Customer Service experience is required

JVCKENWOOD USA is an Equal Opportunity/AFFIRMATIVE ACTION Employer that values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.