Exercises independent judgment and discretion to responsibly direct subordinate labor and issues work assignments to ensure a high level of service to both internal and external customers. Supervises Sales Support staff to ensure the administration of all Rate Agreements, Contracts, Tariff Filings and Quotations. Builds a properly trained team-oriented staff and exercise sound judgment to assign work in a manner that ensures that the departmental workload is distributed as efficiently as possible. The Sales Support Manager is also responsible for exercising independent judgment to administer discipline (including up to suspension or termination of employment) and reward employees he / she manages and for adjusting grievances raised by labor reporting to him / her.
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