Hotel - Night Auditor

SUMMARY

The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during day.  Duties will include: 

•           Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.

•           Identify the causes of out-of-balance situations in a timely manner.

•           Produce various reports for management.

•           Take initiative to correct errors to prevent re-occurrence.

•           Follow the hotel’s recommended guest arrival and departure procedures.

•           Answer guests’ questions about the hotel services and amenities.

QUALIFICATIONS

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Requires high school math level.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer literate.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities.
• NIGHT AUDIT PROCEDURES: Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions; make few errors in the balancing process; identify the causes of out-of-balance situations in a timely manner; produce various reports for management; take initiative to correct errors to prevent reoccurrence.

ESSENTIAL FUNCTIONS

• Constantly. Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account.
• Constantly. Ensure that all food and beverage outlets have been balanced and z’d out.
• Constantly. Ensure that all front office charges, and miscellaneous charges and adjustments have been posted and balanced out.
• Constantly. Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
• Constantly. Maintain work area neat and organized.
• Constantly. Post room and tax to each guest folio.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Review and analyze all adjustments.
• Constantly. Thoroughly understand accounting machines for front office and food and beverage functions. Ensure that each cashier outlet and front office cashier’s work has been properly completed and balanced.
• Frequently. Answer telephones.
• Frequently. Check guests in and out.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Inform management of any control problems.

PHYSICAL REQUIREMENTS

• SITTING: Frequently. Sitting behind a desk in a backed chair.
• STANDING/WALKING: Constantly. At the front desk on tile or carpet.
• CROUCHING (BEND AT KNEES): Frequently. Loading computer printers.
• KNEELING/CRAWLING: Rarely.
• STOOPING (BEND AT WAIST): Rarely.
• TWISTING (KNEES/WAIST/NECK): Rarely.
• CLIMBING: Rarely.
• BALANCING: Rarely.
• LEG/FOOT USE: Rarely.
• REACHING (OVERHEAD/EXTENSION): Occasionally. Reaching across the desk to retrieve documents.
• HANDLING/GRASPING: Frequently. Sorting and filing of large quantities of paperwork.
• FINGERING/FEELING: Rarely.
• PUSHING/PULLING: Occasionally. Average weight: 5 lbs.; maximum weight: 25 lbs.
• LIFTING/CARRYING: Occasionally. Average weight: 5 lbs.; Frequently. Maximum weight: 25 lbs.
• OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

• TALKING IN PERSON: Frequently. With guests, public and employees.
• TALKING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER SPEECH REQUIREMENTS: Occasionally. Using 2-way radios and pagers.

• HEARING IN PERSON: Frequently. With guests, public and employees.
• HEARING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER HEARING REQUIREMENTS: Occasionally. Using 2-way radios and pagers.
• NEAR VISION: Constantly. Corrected to 20/40 for paperwork and computer work.
• FAR VISION: Constantly. Corrected to 20/40.
• DEPTH PERCEPTION: Rarely.
• COLOR VISION: Rarely.
• FULL FIELD VISION: Rarely.
• SMELL: Frequently. Detect potential hazards and odors.

MENTAL REQUIREMENTS

• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people.
• DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.
• FLEXIBILITY: Constantly. Need to work a variety of hours. Varied tasks under varied conditions.
• PACE: Frequently. Must change pace as business demands.
• HIGHLY REPETITIVE WORK: Constantly. Repeat the same routines every shift.
• ATTENTION TO DETAIL: Frequently. Very important to ensure accurate reporting and charging to guest accounts.
• OTHER PSYCHOLOGICAL DEMANDS: Frequently. Must be able to deal with paperwork, telephones and guests while maintaining a positive attitude.

ENVIRONMENTAL SETTING

• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.
• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Rarely.
• OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly.  Must be able to operate front office computers, posting machines, calculators, switchboard and NCR machines.