Job Title: Concierge Associate (Receptionist)

Reports To:Director of Hospitality

FLSA Status: Non-exempt $15.85 per hour

Location: Longmeadow, MA

Schedule: Per diem, on an as needed basis. Looking for availability 3:30pm - 10pm.

Summary

Glenmeadow is seeking a receptionist to warmly assist residents and members of the Glenmeadow community. This role is responsible for answering and directing telephone calls, responding to resident questions and concerns, monitoring the security system, performing clerical support duties, and providing transportation assistance as needed. The ideal candidate demonstrates strong communication skills, professionalism, and a commitment to exceptional service.

Essential Duties and Responsibilities

Welcomesvisitors,determinesnature of visit, andannouncesvisitors.
Answers incoming telephone calls,determinespurposeof callers, and forwards calls toappropriate personnelorresident.
Monitor visitors access and issues passes.
Assistwith the training ofnew staff.
Overseesecurity cameras.
Update resident screens to reflect any daily changes or cancellations, or emergency notices.
Fulfills scheduling, service, and activity requests fromGlenmeadowresidents.
Receives, sorts, androutesmail/packagesfor residents andGlenmeadowdepartments.

Takepayments for services and products.
Responsible for daily reconciliation of front desk cash drawer.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
All administrative duties as assigned.

Knowledge, Skills, and Abilities

Strong leadership, communication, and the ability to stay organized.
Ability to work collaboratively and professionally in a team setting.
Ability toproblem solvein a fast-paced environment.
Strong multitasking skills in high-volume settings
Consistentexceptional customer service.
Strong clerical skills.

Experience and Education

High School Diploma
2-3 years of customer service, reception experience, or administrative assistant experience.

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