Customer Service Representative

Customer Service Representative (CSR)

Kaizen Collision Center – Longmont, Colorado
Full-Time | $19–$24 Per Hour

Great Customer Service Can Change Someone’s Entire Experience.

Nobody plans on needing a collision repair shop.

Our customers come to us after accidents, hail damage, and unexpected situations. They may be dealing with insurance companies, rental vehicles, transportation issues, and a damaged vehicle all at once.

Your job is to make everything a little easier.

Kaizen Collision Center in Longmont, Colorado is hiring a Customer Service Representative (CSR) to join our team.

We’re looking for someone who is friendly, professional, organized, dependable, and genuinely enjoys helping people.

If you can manage a busy phone, welcome customers with a smile, keep track of multiple priorities, and stay calm when the front office gets hectic, we want to meet you.

Pay

$19–$24 per hour

Pay is based on experience, qualifications, and overall skill level.

What You’ll Do

Take Care of Our Customers

• Greet customers in person and over the phone
• Help customers understand the collision repair process
• Assist with insurance and rental questions
• Provide timely repair updates
• Answer questions and help resolve customer concerns
• Create a welcoming, professional front-office experience
• Build trust with customers during what can be a stressful situation

Keep the Shop Organized

You’ll also play an important role behind the scenes by helping our entire team stay organized.

Responsibilities include:

• Assist with vehicle check-in and customer intake
• Document vehicle information and take necessary photos
• Maintain accurate customer and repair files
• Support insurance and DRP documentation requirements
• Collect payments and process transactions
• Update rental systems, including ARMS
• Assist with accounts receivable follow-up
• Support management with reporting and administrative tasks
• Help keep daily front-office operations running smoothly

What We’re Looking For

You don’t have to be a collision repair expert on your first day.

But you do need to be great with people.

We’re looking for someone who:

• Has excellent customer service and communication skills
• Is comfortable communicating in person, over the phone, and electronically
• Can multitask without losing attention to detail
• Is organized and dependable
• Has a positive, team-first attitude
• Is comfortable using computers and office software
• Can remain calm and professional when things get busy
• Takes initiative and looks for what needs to be done
• Follows through on commitments
• Enjoys working as part of a team

Preferred Experience

• Previous customer service or administrative experience
• Collision repair or automotive industry experience is a plus
• Bilingual Spanish/English is a plus

Requirements

• Valid driver’s license
• Eligible to work in the United States
• Ability to pass a background check

Why Kaizen Longmont?

Our Longmont location serves customers throughout Longmont, Niwot, Erie, Firestone, Frederick, Mead, Berthoud, Boulder County, and surrounding Northern Colorado communities.

Kaizen Collision Center is growing, and we want people who are interested in growing with us.

This doesn’t have to be just another front-desk position.

It can be the start of a long-term career.

We offer:

• $19–$24 per hour
• Full-time employment
• Consistent, year-round business
• Supportive team and leadership
• Training and professional development
• Career advancement opportunities
• Opportunities within a growing collision repair organization

Benefits

Medical Insurance – Curative

• $0 deductible
• $0 in-network copays
• $0 in-network prescriptions
• Preloaded card for approved out-of-network care

Additional Benefits

• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Ongoing Training
• Career Growth Opportunities

You’re More Than the Person at the Front Desk.

You’re often the first impression of Kaizen.

You’re the person customers call when they have questions.

You help keep them informed.

You help keep the office organized.

And you’re part of the team responsible for turning a stressful accident into a repair experience customers feel good about.

If you’re organized, dependable, great with people, and ready for an opportunity to grow, we’d love to meet you.

Apply today to join Kaizen Collision Center in Longmont, Colorado.