Help Desk Administrator

Who We Are

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com. 

Summary

Stored Energy Systems (SENS) is seeking a hands-on Help Desk Administrator who will provide top-level end user support and maintain and mature our end-user computing platform. You’ll partner closely with Help Desk leadership, Applications, Security, and Infrastructure personnel to deliver a secure, reliable, and automated endpoint experience. Additionally, this role will support our end-users by troubleshooting problems, resolving technical incidents, and ensuring a high level of customer service to maintain smooth IT operations.

Responsibilities

• Own the maintenance for SCCM/MECM and Intune. Includes administration of SCCM, Windows images, task sequences, patching, application deployment, and other related functions.
• Maintain configuration baselines, compliance policies, configuration profiles (security baselines, BitLocker, Defender, firewall, local admin rules) aligned with Security.
• Partner with IT Management to establish and enforce change control, release management for apps, patches, and configurations.
• Respond to user inquiries via phone, email, or ticketing system in a timely manner.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
• Perform identity and account management tasks.
• Support Microsoft 365 administration, Teams, and OneDrive tasks.
• Provide L2-L3 level technical support and serve as an escalation point for the help desk team.
• Train L1/2 agents on new tools, policies, or technical processes.
• Create, update, and publish Knowledge Base articles.
• Document processes, runbooks, and standard operating procedures for common workflows.
• Recommend improvements to workflows, automations, and support policies.

Required Qualifications

• Associate's degree in IT, Computer Science, or related field.
• 3+ years in IT Support, Service Desk, or End-User Computing roles.
• 1+ years of hands-on expertise in SCCM/MECM and Intune.
• Strong PowerShell scripting (packaging, remediation, automation, reporting).
• Strong knowledge of Microsoft Entra ID (Azure AD), Conditional Access, Hybrid Join, SSO. 
• Strong knowledge of Intune.
• Strong troubleshooting skills across Windows, mobile devices, and common business applications.
• Microsoft 365 administration (Teams, OneDrive, O365 apps).
• Excellent communication, documentation, and customer service skills.

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• ITIL Foundation certification.
• CompTIA A+, Network+, Security+ and/or relevant Microsoft certifications.
• Experience with automation tools. 

Closing Date: June 15th, 2026. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

Location: This position is on-site in our Longmont, CO office. This is not a remote position.

Schedule: Standard business hours, with occasional flexibility for project deadlines or system cutovers.

Base Compensation: $83,000 - $100,000 is the projected compensation range for this role depending on the candidate’s overall qualifications and experience.

Bonus: This position is eligible for an annual bonus based on individual and company performance.

Onsite Perks

• Free gym with 24/7 access
• Free Electric Vehicle charging
• Breakfast and Lunch Café
• After hours Grab & Go snacks
• Basketball court
• Walking paths

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: “Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”. Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.

We pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.