Telecom Technician II

Telecom Technician II

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. 

Fiber driven. People powered. 

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. 

Technician II position requirements:

• They should be able to stand for long durations, bend, squat, reach, walk and able to lift and carry greater than 20lbs but not exceed 100lbs.
• Have advanced Telephony and Ethernet knowledge along with trouble shooting skills.
• Can work within a team environment and work unsupervised.

Education/Certifications:

• High school or equivalent
• Minimum of 5 years’ experience in a related field

Skills needed:

• Know how to use basic hand tools.
• Have basic installation knowledge to be able to either rack mount or wall mount electronic equipment. 
• Know the basic ethernet cabling requirements for running cable and terminating jacks and patch panels according to EIA/TIA standards.
• Know the basic Telephony color code.
• Know how to wire different types of phone jacks such as RJ-11, RJ-14, RJ21X, RJ31X, T-1.
• Know how to terminate or punch down telephone cables.
• Know how to install and troubleshoot analog voice such as basic POTS, PRI, T-1.
• Understand and know how to install Hosted Voice systems.
• Know and understand basic ethernet LAN.
• Know and understand how to perform a site survey for analog or Hosted Voice.
• Know the basics of fiber optic cable/jumpers and know how to clean a connector and check light levels with a power meter.
• Know the difference between the different fiber optic cable types such as multi-mode or single mode.
• Know the different types of fiber connectors such as SC/LC/ST/FC.
• Know the different SFP types and be able to distinguish between them.
• Understand and know how to troubleshoot fiber using OTDR.
• Understand and know how to run different circuit tests such as RFC-2544 and others.
• Have some advanced computer skills with the knowledge of how to statically assign ethernet ports with IP’s, use Microsoft applications such as email or browser functions.
• Have good customer service skills. 
• Able to manage assigned tasks.

Duties:

• Installing or mounting electronic equipment in relay racks, on a wall, or backboard.
• Pulling cable vertically and horizontally and terminating.
• Work from a ladder or elevated positions.
• Testing internet circuits using a computer or test set.
• Testing analog telephone services such as POTS, PRI T-1.
• Installing and troubleshooting Hosted Voice systems.
• Performing Site Surveys.
• Work advanced trouble tickets such as Hosted Voice or Fiber cuts to restore customer service.
• Troubleshoot fiber optic cabling using OTDR or other tests.
• Test advanced circuit types such as ELAN or ELINE.
• Traveling outside of assigned work area and staying overnight if needed.
• Working with different internal groups to install or restore customer service.
• Being on call outside of normal business hours.
• Tasks assigned by Manager/Supervisor.

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• Premium health benefits (medical, dental, vision, flex spending, etc.)
• Flexible and generous Vacation and Wellness/Sick hours + 9 paid holidays
• 401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.