Call Center Representative – Dream Bath
Elyria, OH | Part-Time to Full-Time | Remote Opportunities Available

Job Description

With more than 25 years in business, Dream Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

Dream Bath of Northeast Ohio is looking for a Call Center Representative for our Elyria, OH market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest-growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.

General Purpose

Customer service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer inbound calls from advertising campaigns.

Responsibilities

Deliver scripted pitch to homeowners
Adjust scripted pitch to meet the needs of specific homeowners
Handle homeowner questions and objections
Obtain homeowner information including names, addresses, and phone numbers
Schedule appointments over the telephone
Input appointment details into the computer system
Record homeowner information and key conversation details
Confirm appointments set by canvassers or sales representatives
Schedule appointments for reps to meet prospective homeowners
Conduct quality control phone calls
Answer inbound calls from homeowners responding to advertisements
Follow up with homeowners after initial interaction
Update lead information and maintain accurate reports

Qualifications

Strong customer service skills (required)
Knowledge of sales and marketing principles and strategies
Experience in telemarketing, sales, marketing, or promotions preferred
Product knowledge (training provided)
Proficiency in basic computer applications

Benefits & Perks

Flexible part-time to full-time schedule
Remote work opportunities
Performance-based bonuses
Paid training
Growth opportunities within a rapidly expanding company

Learn more about this Employer on their Career Site