Description

United Air Temp is seeking a detail-oriented and customer-focused Membership Support Specialist to join our team. This position plays a key role in supporting our customers by managing membership accounts, maintaining accurate records, and providing exceptional customer service. If you thrive in a fast-paced environment, enjoy helping customers, and have strong organizational skills, we'd love to hear from you.

Responsibilities

Answer inbound calls for the Membership Support Department.
Respond to customer and internal emails in a professional and timely manner.
Process customer membership renewals.
Process membership cancellations in accordance with company policies.
Register HVAC equipment with manufacturers.
Enter equipment information into ServiceTitan.
Enter warranty membership information into ServiceTitan.
Maintain accurate customer records and account information.
Assist with additional administrative and departmental duties as assigned.

Qualifications

Excellent organizational skills with the ability to prioritize multiple tasks.
Strong attention to detail and accuracy in data entry.
Ability to work efficiently in a fast-paced environment.
Outstanding verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to work independently while collaborating effectively with other departments.
Customer-focused with a commitment to delivering exceptional service.
Proficiency with Microsoft Office and computer systems.

Preferred Qualifications

Previous HVAC industry experience.
Experience with ServiceTitan or similar field service management software.
Customer service or call center experience.

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