Client Service Representative

Overnight Client Service Representative

Compensation: $20.00–$24.00 per hour
 

We are looking for motivated, dependable, and customer-focused individuals to join our team as a Client Service Representative. If you are goal-oriented, take initiative, show up on time, and are eager to learn and grow, we’d love to meet you.
 

At VCA Animal Hospitals, our mission is simple: your pet’s health is our top priority, and excellent service is our goal. Our Client Service Representatives play a key role in making every visit positive and stress-free for both pets and their owners.
 

What You’ll Do
 

As the first point of contact for our clients, you will:

• Greet clients and their pets warmly and professionally

• Answer phone calls and schedule appointments

• Guide clients and pets to exam rooms

• Follow up with clients and reach out to new or prospective clients

• Explain treatment plans, invoices, and payment options clearly

• Help clients with prescriptions and enrolling in our online pharmacy services

• Answer general pet care questions (non-medical topics like flea prevention, house training, etc.)

• Keep medical records organized and up to date

• Help keep the hospital clean, safe, and welcoming (inside and outside)
   

What We’re Looking For

• Goal-oriented and self-motivated individuals

• Punctual, reliable, and responsible

• Friendly, professional, and confident communicating with clients

• Willing to learn and grow in a fast-paced environment

• Comfortable multitasking and staying organized

• A positive attitude and strong work ethic
   

Benefits
 

We offer a competitive benefits package, including:

• Medical, dental, and vision insurance

• Paid vacation and sick time

• 401(k) retirement plan

• Generous employee pet discounts

• Opportunities for growth and career development
  
   

This position description outlines the general responsibilities of the role. Duties may change as needed to support hospital operations.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.