Director of IT Innovation

DUTIES

SUMMARY

The Director of IT Innovation is responsible for leading the strategy, design, integration, optimization, compliance, and governance of the organization’s analytics ecosystem, data platforms, and business technology solutions in collaboration with business stakeholders.

This includes oversight of enterprise data architecture, analytics, business intelligence, data governance, and technology-enabled process improvements, and ensures that data systems and reporting functions comply with relevant regulatory, privacy, and funder requirements.  This role will also partner closely with all areas of the organization to ensure critical alignment between business needs, funder obligations, analytics capabilities, and system performance, and develops multi-year roadmaps for enterprise technology, analytics maturity, sustainability, and continuous quality improvement (CQI).

Their work will be aligned specifically with the following regulatory and funding requirements; Health Insurance Portability and Accountability Act (HIPAA), the Family Educational Rights and Privacy Act (FERPA), the General Data Protection Regulation (GDPR), the Payment Card Industry Data Security Standard (PCI DSS), SOC/ISO, applicable Uniform Guidance reporting expectations, and specific government or private grant data security requirements.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Enterprise Data & Systems Strategy

• Owns and manages the organization’s analytics and data systems portfolio, including:

  • Data warehouse and data platform environments.

  • Business intelligence and reporting tools (e.g., Power BI, Tableau).

  • Integration middleware (e.g., Boomi, MuleSoft, API frameworks).

  • Enterprise CRM and cross-functional business systems (e.g., Salesforce Non-Profit Cloud).

• Leads the execution of the enterprise data strategy, ensuring scalability, performance, and alignment with organizational priorities.

• Oversees system optimization, enhancements, and the multi-year innovation roadmap for analytics and data systems.

• Maintains enterprise architecture documentation, integration maps, and data-flow diagrams to support transparency, resilience, and audit readiness.

• Leads Software Development Life Cycle (SDLC) processes and best-practice implementation for analytics and business systems.

Data Governance, Reporting & Funder Compliance

• Establishes and oversees data governance policies, metadata management practices, and data quality standards across systems.

• Develops and manages dashboards, analytics models, and reporting frameworks that support operational, financial, and programmatic decision-making.

• Ensures that systems support federal (including Uniform Guidance), state, county, and private funder reporting requirements and deliverables.

• Partners with Finance, HR, Programs, Development (as appropriate), Compliance, and Contracts to ensure the accuracy, consistency, and timeliness of reporting.

• Implements and monitors controls that ensure data integrity, reconciliation, and reporting accuracy across all analytic outputs.

Cross-Functional Collaboration & Change Management

• Partners with Executive Leadership, Finance, HR, Programs, Contracts, Operations, and IT Infrastructure to understand business needs and translate them into technology and analytics solutions.

• Leads organizational change-management efforts related to new analytics capabilities, system enhancements, and cross-functional integrations.

• Serves as an escalation point for issues related to reporting logic, data flows, data quality, and systems integration.

• Supports system selection and implementation processes, including requirements gathering, vendor evaluation, configuration oversight, testing, and rollout.

• Leads or co-leads systems and data-focused CQI initiatives in partnership with evaluation, quality improvement, and program leadership teams.

• Ensures transparent communication relative to both priorities and available resourcing for alignment.

Vendor, Budget & Resource Management

• Manages budgeting for analytics systems, business intelligence tools, data platforms, and related technology innovation initiatives.

• Oversees vendor contracts, service-level agreements (SLAs), and performance metrics for data and analytics solutions, including escalation and issue resolution.

• Supervises and professionally develops analytics and systems staff to improve their experience and the experience of those they serve.

Compliance, Privacy, Internal Controls & Risk Management

• Ensures compliance with HIPAA, FERPA, GDPR, PCI DSS, SOC 2, ISO 27001, applicable data retention rules, and funder-specific data security and privacy requirements.

• Maintains documentation required for audits, monitoring visits, and compliance reviews, including system maps, data flows, security controls, and governance artifacts as required.

• Ensures that system access, role-based permissions, and workflows reflect appropriate internal controls and segregation of duties expectations including minimum necessary standards.

• Coordinates with Legal, Compliance, Contracts, and Finance to ensure that funder and contractual requirements are accurately reflected in systems, data structures, and reporting workflows.

ADDITIONAL DUTIES

• Leads annual planning cycles related to enterprise data, analytics, and system enhancement needs across the organization.

• Provides clear, consistent communication updates and visibility on analytics projects, system enhancements, and data governance initiatives to stakeholders at all levels.

• Contributes to cybersecurity and data privacy initiatives in partnership with IT Infrastructure, Compliance, and Security stakeholders, including risk assessments and remediation planning.

• Performs other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises staff and consultants in areas including, but not limited to:

• Data Engineering

• Data Science

• Business Intelligence (agency-, division-, and program-level)

• Enterprise/Data Architecture

• Business Systems

• Data Governance

• Systems Integration

• Data acquisition and modeling

• Other technical, analytics, or evaluation teams as needed

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in computer science, information systems, data science, engineering, mathematics or a related field required.

• Minimum of 7–10 years of experience in analytics, enterprise systems, business intelligence, or technology strategy.

• Minimum of 4 years of management experience leading cross-functional or technical teams.

• Experience working in regulated environments (e.g., HIPAA, FERPA, GDPR) strongly preferred.

• Experience developing analytics or reporting systems that support federal, state, county, or private grant and contract reporting is strongly preferred.

• Experience with Salesforce or comparable enterprise CRM platforms preferred.

CERTIFICATIONS (Preferred but Not Required)

• AWS or Azure (GCP) data certifications

• Certified Information Privacy Professional (CIPP), Certified Data Management Professional (CDMP), Security+ or comparable privacy/security certifications

• Tableau or Power BI certification

• Salesforce Administrator or Architect certification

• PMP or Certified Business Intelligence Professional (CBIP)

SKILLS

• Ability to translate complex systems and data issues into actionable insights for non-technical stakeholders.

• Experience with working and building a collaborative and process-oriented environment

• Proficiency with SQL, business intelligence tools, and enterprise data platforms.

• Strong understanding of data governance, data architecture, and system integrations.

• Knowledge of privacy and security compliance frameworks and their practical application in system design.

• Ability to guide analytics and technology strategy and translate complex technical concepts for non-technical audiences.

• Strong leadership, verbal/written communication, facilitation, and stakeholder management skills.

• Proficiency with project management and collaboration tools such as Monday.com and Smartsheet.

• Ability to handle confidential and sensitive information with discretion and sound judgment.

OTHER QUALIFICATIONS

• Reliable transportation for travel between sites, as needed.

• Ability to work independently and manage multiple priorities and deadlines.

• Strong written and verbal communication skills.

• Cultural and socioeconomic sensitivity, with a commitment to equity and inclusion.

• Commitment to privacy, confidentiality, and stewardship of Protected Health Information (PHI), Personally Identifiable Information (PII), and other sensitive data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]

• Stand: -1/3

• Walk: -1/3

• Sit: 2/3 +

• Reach with hands and arms: 2/3+

• Use hands to finger, handle, or feel: 2/3+

• Climb or balance: -1/3

• Bend, kneel, crouch, or crawl: -1/3

• Talk or hear: 2/3+

• Taste or smell: None

• Carry, push or pull: -1/3

• Lifts Weights or Exerts Force

  • Up to 10 pounds: -1/3

  • Up to 25 pounds: -1/3

  • Up to 50 pounds: None

  • Up to 100 pounds: None

  • More than 100 pounds: None

VISION REQUIREMENTS

• No special vision requirements.

WORK ENVIRONMENT

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]

Environmental variables that may be indicated as applicable to the position:

• Working near mechanical parts: None

• Work in high, precarious places: None

• Fumes or airborne particles: None

• Toxic or caustic chemicals: None

• Outdoor weather conditions: -1/3

• Extreme cold (non-weather): None

• Extreme heat (non-weather): None

• Risk of electrical shock: None

NOISE LEVEL

• Moderate noise 

REQUIRED TRAINING              

• New Hire Orientation

• AB1825: Harassment Prevention Training

• Mandated Reporter

• Timekeeping & Attendance

COMPENSATION:

$117,693.00 - $143,847.00

In accordance with California law, the expected pay range for this position is included in this posting.  The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS: 

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year 

• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents

• 403b Retirement Plan with employer contribution for eligible employees

• Up to $4,500 in tuition reimbursement per calendar year

• Eligible for the Public Service Loan Forgiveness program 

• Flexible Spending Account (FSA) & Health Savings Account (HSA)

• Employer paid Life and AD&D Insurance 

• Voluntary Supplemental Insurance 

• Opportunity for growth & advancement 

• Professional development & continued training 

• Team building & bonding through company sponsored events & activities

CONTINGENCIES: 

• Influenza immunization or declination

• COVID-19, MMR and Tdap immunizations

• Education verification

• Reference check

• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services 

• Drug and alcohol screening

• Tuberculosis screening