POSITION OBJECTIVE/SUMMARY:

The Transportation Driver is responsible for the safe, courteous, and timely transportation of patients, clients, staff, and authorized personnel to designated destinations throughout Los Angeles County. This position ensures compliance with all applicable transportation regulations, maintains assigned vehicles in a safe operating condition, and supports the organization's commitment to providing quality service and patient care.

MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:

Minimum of two (2) years of transportation driving experience in a healthcare environment or related field.
Valid California Class C Driver License with a clean driving record.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Demonstrated organizational, problem-solving, and time-management abilities.
Ability to work independently and exercise sound judgment.
Flexibility to work additional hours and support special transportation assignments as required.
Be available for after hours and weekend on-call status one week each month or as needed.

Essential duties and responsibilities:

Transportation Services

Safely transport patients, clients, staff, and authorized personnel to assigned destinations, including healthcare facilities, court appearances, residential locations, and other approved locations.
Ensure all transportation services are conducted professionally, courteously, and in compliance with organizational policies and regulatory requirements.
Confirm daily transportation schedules and verify appointment cancellations or modifications prior to departure.
Maintain communication with Transportation Services and/or dispatch personnel to receive updates, schedule changes, or routing instructions.
Occasionally assigned other duties as directed by the Transportation Manager.

Documentation and Reporting

Complete and maintain accurate vehicle trip logs and transportation records daily.
Immediately report all vehicle accidents, incidents, injuries, or safety concerns to the Director of Support Services and follow all applicable reporting procedures.
Complete required incident reports promptly and accurately in accordance with agency policies and regulatory requirements.

Vehicle Maintenance and Safety

Conduct daily pre-trip and post-trip vehicle inspections to identify safety concerns or maintenance needs.
Report vehicle deficiencies, repairs, or service requirements to management in a timely manner.
Ensure assigned vehicles are clean, fueled, secured, and parked in designated locations at the end of each shift.
Maintain compliance with all federal, state, local, and organizational safety regulations regarding passenger transportation.

Operational Support

Assist with special transportation assignments, including deliveries, vendor pickups, post office runs, county agency visits, employee transportation, and other organizational needs assigned.
Support departmental goals and initiatives that promote operational efficiency and exceptional customer service.
Participate in organizational activities and special projects as directed by management.

Professional Conduct

Maintain strict confidentiality regarding patient, employee, and organizational information.
Demonstrate professionalism, respect, and integrity in all interactions with patients, visitors, staff, and external agencies.
Support Kedren's mission, vision, and values through exemplary customer service and teamwork.

Competencies:

Traffic Laws and Regulatory Compliance

Demonstrates knowledge of transportation laws, regulations, and organizational policies to ensure safe and compliant operations.
Must be able to demonstrate knowledge of laws and regulations of the streets and highways that pertain to driving and maintain a Class C CDL.

Understand the natural forces that affect driving i.e. alcohol and drug use, sleepiness, etc.
Promotes a culture of safety by adhering to established safety protocols and identifying potential hazards before they become risks.

Consumer Awareness

Demonstrate knowledge and decision-making skills needed to be an effective transportation driver.
Provides compassionate, respectful, and responsive service to patients, clients, families, and staff while always maintaining professionalism.
Effectively communicates with supervisors, dispatch personnel, healthcare staff, and clients to ensure smooth transportation operations.
Balances interest and needs of a variety of internal customers and clients; adjust priorities to respond to pressing and changing demands. Anticipates and meets the needs of the customer and client; achieves quality results; is committed to continuous improvement of services.

Compliance

Ensure compliance and examines patient information to ensure that they comply with company and industry regulations, and service policies and procedures.
Assesses equipment performance, identifies improvement opportunities, implements performance improvement; schedules routine or preventative maintenance with vendors.
Maintain patient privacy and HIPPA regulations.

Flexibility

Exhibits openness to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Responds effectively to changing schedules, transportation priorities, emergencies, and operational needs.

Professionalism

Think carefully about the likely effect on others of one’s words, actions, appearance, and mode of behavior.
Selects the words or actions most like to have the desired effect on the individual or group in question.
Demonstrates respectful and effective relationships with colleagues and clients and their families.
Always maintains a professional appearance while on duty to include wearing any Kedren assigned uniforms.

Safety

Works to comply with all safety regulations and promotes safety consciousness and well-being throughout the organization.
Maintains assigned vehicles in safe operating condition through routine inspections, preventive maintenance reporting, and proper vehicle care.

Learn more about this Employer on their Career Site

Driver, Transportation I

Medical Assistant (MA) Hematology/Oncology