Back to search
Title:Â Â Â Cashier
Department:Â Â Â Food & Beverage
FLSA Status:Â Â Â Non-Exempt
Shifts:Â Â Varies AM/PM
Scope of Position:
Education & Experience:
•   High School diploma or GED certification and/or experience in a hotel or a related field preferred.
•   Solid financial and computer skills needed.
•   Strong cash handling experience is preferred.
Physical Demands:
•   Long hours sometimes required, including nights and weekends.
•   Light work-Exerting up to 30 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
•   Ability to be on your feet throughout the entire shift.
Required Competencies
•   Must be able to convey information and ideas clearly.
•   Must be able to evaluate and select among alternative courses of action quickly and accurately.
•   Must work well in stressful, high-pressure situations.
•   Must maintain composure and objectivity under pressure.
•   Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
•   Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
•   Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
•   Must be able to work with and understand financial information and data, and basic arithmetic functions.
•   Must be able to convey information and ideas clearly.
•   Must be able to evaluate and select among alternative courses of action quickly and accurately.
•   Must work well in stressful, high-pressure situations.
•   Must maintain composure and objectivity under pressure.
•   Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
•   Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
•   Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
•   Must be able to work with and understand financial information and data, and basic arithmetic functions.
•   Process take-out orders; answer room service phone and process room service orders; practice suggestive selling techniques for all.
•   Receive customer payment from servers and process transactions on cash register as outlined in the cash and charge procedures; give correct change.
•   Verify correct room charges while customer is on hand.
•   Balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
•   Assist Buspersons in clearing, cleaning and setting tables as necessary.
•   Respond quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
•   Complete all side work and cleaning duties per standards.
•   Be familiar with the organization of the restaurant, lounges, and Room Service and know the function and hours of each.
•   Have a good knowledge of menus and current specials in applicable departments.
•   Prepare cashier report and balance bank at end of shift.Â
•   Prepare and complete servers’ and service attendants’ tip report, if appropriate.
•   Be attentive of guests’ needs and assist in providing a pleasant dining experience.
•   Ensure correct lighting and temperature in the outlet and inform management of any changes that are needed.
•   Properly take reservations for all outlets and include all necessary information.
•   Answer the phone according to standards, and communicate effectively and courteously over the telephone.
•   Have a complete knowledge of the standards of service for receiving a room service order.
•   Perform other duties as requested by management.
•   Attend all training/meetings as required by management.
Reports to: Outlets/Restaurant Manager, Assistant Outlets/Restaurant Manager
Learn more about this Employer on their Career Site
