Receptionist

We are seeking a professional and highly organized Receptionist to serve as the welcoming face and voice of our client's office. In this pivotal role, you will help ensure the smooth operation of the office by managing front desk responsibilities, supporting administrative functions, and maintaining strict client confidentiality. If you thrive in a professional business environment, possess strong technical skills, and can deliver elevated, concierge-style customer service, we invite you to join our dynamic team.

Location: Los Angeles, CA
Pay: $20.00 - $24.00 per hour
Schedule: Monday-Friday, 7:30AM-4:30PM

Responsibilities

General Duties

• Monitor and assist clients by understanding their inquiries and requests, providing accurate information about facilities and services, and delivering prompt assistance.
• Perform basic mathematical calculations using a calculator or computer to accurately determine production and labor time associated with copy, print, scan, and other production requests.
• Follow established guidelines and procedures for receiving, documenting, organizing, and distributing client packages, including parcel deliveries and messenger services.
• Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries throughout each shift.
• Answer telephone inquiries, load and unload parcels, deliver packages, provide copying and faxing services, and assist with guest requests.
• Due to the cyclical nature of the business, team members may be required to work varying schedules to meet operational needs.
• Perform other duties as assigned.

Reception Duties

• Work closely with the client's staff to ensure seamless day-to-day operations as the first point of contact for visitors.
• Answer incoming telephone calls and direct them to the appropriate individual or department.
• Take accurate and complete messages for employees who are unavailable.
• Greet and announce visitors in a friendly and professional manner.
• Maintain the cleanliness and organization of the reception desk and front office areas while supporting administrative duties as assigned by the Site Manager.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of professional work experience.
• Previous experience in a customer service or client-facing role preferred.
• Willingness and ability to learn new skills.

Job Requirements

• Professional, personable, articulate, and knowledgeable demeanor with the ability to represent the organization positively.
• Ability to learn new skills quickly.
• Flexibility and ability to manage multiple priorities simultaneously.
• Strong attention to detail.
• Ability to exercise patience, tact, and diplomacy when handling complaints or challenging situations.
• Ability to lift and move up to 40 pounds.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent organizational and time management skills.
• Strong initiative and ability to work independently with minimal supervision.

Compensation and Benefits

The compensation range for this role is $20.00 to $24.00 per hour and may include eligibility for an annual bonus. Actual compensation within this range will be determined based on the candidate's location, skills, experience, and qualifications.

Eligible employees have access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)