Account Director - Advertising

RedCircle is a podcast monetization platform, providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale / high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. In short, RedCircle is about getting podcasters paid — while helping advertisers grow through podcast ads.

We’re looking for an Advertising Account Director to join our advertiser-facing team, focusing on high-level account management, designing client strategy, and helping to lead a team of account staff to build a consistent process for delivering high-level customer service over time. In this role, you’ll work closely with Sales during campaign kick-offs, Ad Ops throughout the campaigns, and with company leadership on critical company strategy. You’ll be the go-to point of contact for our brands: answering questions, building strategic media plans, and keeping them engaged with the RedCircle platform ensuring renewals and avoiding churn.

This position is based in Los Angeles or Boston and follows a hybrid schedule (a minimum of 3 days per week in the office).

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor
• Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities
• Lead quarterly account reviews and more frequent campaign updates; you’ll present performance metrics, campaign insights, and forward-looking recommendations
• Manage escalations and resolve client issues quickly, coordinating with internal teams as needed.
• Help detect risk in a client relationship and work to resolve any friction as soon as possible.

Campaign Execution & Performance

• Oversee campaign setup, trafficking, optimization, and reporting across the client's advertising programs
• Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions
• Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement
• Translate performance data into clear, actionable insights for clients

Strategic & Cross-Functional

• Develop account growth plans aligned with client goals and company revenue targets.
• Design client strategy and plans that span 12+ months, to entwine the client’s strategy with our services.
• Collaborate with sales on renewals, upsells, and new business pitches involving existing accounts
• Provide market/competitive intelligence back to product and marketing teams
• Mentor, provide guidance to, and/or manage more junior account managers/coordinators

Process & Enablement

• Lead the team in developing repeatable processes that ensure client satisfaction.
• Maintain accurate CRM records (pipeline, contracts, notes)
• Contribute to playbooks, onboarding materials, or internal training documentation
• Ensure compliance with contract terms, billing accuracy, and internal SLAs

Qualifications & Skills

Experience

• 4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising.  A strong preference is given to candidates with podcast advertising experience.
• Track record of managing a book of business with demonstrated retention/growth results
• Experience with attribution and measurement conversations with sophisticated senior marketers.

Skills

• Strong data literacy. Comfortable interpreting campaign performance dashboards and translating numbers into a narrative
• Excellent written and verbal communication; confident presenting to senior client stakeholders
• Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe)
• Experienced juggling multiple accounts/project management and deadlines without dropping details

Traits

• Sees themselves as a strategic partner, not just an order-taker
• Proactive and detail-oriented; catches problems before the client does
• Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products)
• Collaborative and works well cross-functionally with sales, ops, and product

Salary Range: $80,000-$175,000, commensurate with experience.

RedCircle is an equal opportunity employer.