Back to search
Job DetailsJob Location: HIGHLAND - LOS ANGELES, CA 90042Salary Range: $21.00 - $23.00 HourlyJob Title: Assistant Cafe Leader Reports to: General Manager Classification: Full-time, hourly Wage: $21-23/hour + tips + incentive bonus What's the job? Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards. ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff. Key Responsibilities Execute onboarding and development for the cafe team Support GM with interviewing and onboarding of new hires - Host palette development activities - Disseminate new coffee updates to the team - Validate level-progress Act with owner-eyes in the cafe to solve problems before they occur Surface problems to the manager with a solutions mindset - Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time - Suggest improvements or ways to refine processes, creating tools when necessary - Review the P&L with the GM and take action for improvement - Troubleshoot and perform preventative maintenance in the cafe Instill accountability in team members - Perform regular QC for both food and beverages - Deliver and pull feedback regularly with your team - Coach Shift Lead and team members in time management, task completion, and intentional operation - Send people home when appropriate Ensure the cafe is properly stocked Support GM in end of period duties - Place orders (paper goods, Vesta, coffee, pastry) effectively Other Job Duties Be kind, engaging, and knowledgeable about our offerings and about coffee generally Be positive and honest Display excellent hospitality to all customers and coworkers Hustle, serve guests with magical speed Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to: - Customer service - Coffee brewing and espresso extraction - Drink finishing - Serving food - Dishwashing and general cleaning Handle cash and card transactions, ensuring accurate keeping of your till Hold keys for the shop, open/close the store Demonstrate proficiency in all roles of the shop, front and back of house Replenish inventory or make proper substitutions for pars Proactively pass on CS knowledge to new staff Coach and empower team members to take ownership of each customer’s experience De-escalate high-intensity customer interactions Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations Act on behalf of the GM when no other leadership is present Required Skills, Knowledge, and Abilities Understand and implement our mission, vision and values Apply “owner eyes” to all aspects of the shop Demonstrate mastery of formal staff training, feedback, and shop processes Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service Demonstrate the ability to improve the work -- and the experience -- of the employees around you Manage up, bringing not only problems but also potential solutions, to your manager Share our absolute passion for coffee, food, and hospitality Open and/or close the coffeebar, and posses overall schedule flexibility Excellent time management and delegation skills Function well in a fast-paced and, at times, stressful environment Experiential Qualifications Previous success working on a G&B/GGET team of highly-comparable experience from an outside company Experience working with diverse teams Physical Requirements, with or without a reasonable accommodation Ability to move about the cafe space frequently throughout shift Ability to operate job related tools, such as espresso machines and coffee brewers Ability to communicate effectively with coworkers and customers Ability to frequently move prep items in bins weighing up to 40lbs Exposure to kitchen environment with hot surfaces Some Reasons You Might Like Working Here We offer competitive salaries and (for this position) structured incentive compensation We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants Additional vision and dental benefits We offer a 401k plan with company matching funds Free drinks, one free bag of coffee per week, and discounts on all food and merch We are a growing company rooted in the LA area We have a proven track record of promoting from within We are a team full of passionate people who love what we do
Learn more about this Employer on their Career Site
