Assistant Director of Human Resources

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Annual Salary: $90,000.00 - $100,000.00

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Assistant Director of Human Resources

As our Assistant Director of Human Resources, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Key Responsibilities

Talent Acquisition & Workforce Planning

• Manage end-to-end recruitment efforts in collaboration with department heads
• Develop partnerships with local organizations and participate in hiring events to build a diverse talent pipeline
• Oversee candidate sourcing, interviewing, and onboarding to ensure a seamless and inclusive hiring process
• Provide guidance to hiring managers on selection criteria and employment standards

Employee Experience & Training

• Coordinate and deliver new hire orientation programs that reflect the hotel's commitment to excellence and guest service
• Support departmental leaders in cross-training and development initiatives
• Facilitate ongoing employee education aligned with operational needs and brand standards
• Promote leadership involvement in workforce development

Employee Relations & Labor Management

• Serve as a trusted advisor to staff and leaders on employee relations matters
• Administer progressive discipline procedures with fairness and consistency, ensuring alignment with collective bargaining agreements
• Respond promptly to employee concerns, partnering with union representatives and leadership as necessary
• Conduct workplace investigations and collaborate with the Safety & Security team when incidents arise
• Maintain clear and consistent communication channels across departments

Compliance, Documentation & Benefits Administration

• Ensure employee records are maintained in accordance with legal and privacy standards
• Oversee compliance with labor laws, health and safety regulations, and internal HR policies
• Manage benefits communications and support employees through claims, leave, and insurance-related inquiries
• Attend unemployment hearings and coordinate responses to employment-related claims
• Participate in workplace safety initiatives and workers' compensation case management
• Monitor and audit documentation related to hiring, promotions, compensation, and separations

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Experience working in a unionized hotel environment is necessary; experience working with UNITE HERE Local 11 is strongly preferred.
• Strong understanding of labor relations, union contracts, and disciplinary procedures within union frameworks strongly preferred
• Knowledge of employment laws, HR best practices, and hospitality operations
• Fluent in both Spanish and English, with the ability to communicate effectively in written and verbal forms necessary with strong translation and interpretation skills preferred.
• Strong decision-making capabilities with a track record of driving initiatives and improving processes in a unionized environment.
• Demonstrated initiative in leading complex projects and implementing innovative HR strategies.
• Effective conflict resolution and negotiation skills, ensuring fair and consistent application of policies.
• Experience leading organizational change initiatives and driving continuous improvement in HR practices.

Education

• High school diploma or equivalent with 3+ years of progressive human resources experience in a hospitality or service-driven environment OR Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field with 1+ year of relevant HR experience

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.