Banquets Server

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Annual Salary: $16.90

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Banquets Server

As our Banquets Server, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Responsibilities

• Set up banquet rooms, tables, chairs, linens, place settings, and service stations according to event specifications.
• Welcome guests and provide courteous, professional service throughout each event.
• Serve food and beverages efficiently and accurately according to banquet service standards.
• Maintain knowledge of menus, event details, food items, and beverage offerings.
• Refill beverages, clear dishes, and maintain clean and organized tables throughout events.
• Respond promptly and professionally to guest requests and questions.
• Coordinate with banquet captains, culinary staff, bartenders, and other hotel departments.
• Assist with buffet setup, plated meals, receptions, cocktail events, and other banquet functions.
• Clear and reset tables during and after events.
• Break down banquet rooms and return equipment and supplies to designated storage areas.
• Follow all food safety, sanitation, safety, and hotel policies.
• Handle guest concerns professionally and notify the supervisor when additional assistance is required.
• Maintain a polished, professional appearance and positive attitude at all times.
• Perform other duties as assigned by banquet management.

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Previous banquet, hotel, restaurant, catering, or hospitality experience preferred.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull banquet equipment and supplies as required.
• Strong attention to detail and ability to follow event instructions.
• Ability to work well as part of a team.
• Professional appearance and positive, guest-focused attitude.

Education

• High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success.

Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.

Additional benefits may include:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.