Career Coach, SECTOR

Chrysalis SECTOR Program Overview: 

Led by LA County’s Justice, Cares, and Opportunities Department, the Skills and Experiences for the Careers of Tomorrow (SECTOR) program is aimed at (1) reducing unemployment and increasing earnings; (2) reducing recidivism; and (3) improving behavioral health and well-being by preparing and matching people with justice involvement to jobs in high-growth industries. The program seeks to serve individuals who have encountered the criminal or juvenile justice system and have a history of mild to moderate mental health and/or substance use disorders. Chrysalis will work closely with training partners to skill up clients, in high growth sectors such as social assistance, healthcare, government, hospitality, information technology (IT), etc.; while also providing critical support through employment coaching to support clients in getting ready for, finding and keeping a job. This is a grant funded program with multiple funding streams. 

Job Summary:

The Career Coach (CC) is a role that will play an integral part in client success and building partner relationships. The CC will be responsible for providing vocational training and case management services with the goal of identifying individuals ready and willing to work in middle skills jobs and ensuring they have the training and skills needed to secure and retain employment in high growth, high wage sectors. The successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate into their work emerging industry best practices and techniques.

Duties and responsibilities to include, but not limited to:

Provide Client Support, Guidance and Case Management

• Oversee the day-to-day case management of both working and non-working clients. Facilitate conversations on career pathing and training with all clients.
• Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including discussions of substance abuse, legal, and mental and physical health histories. Provide referrals to educational, training, Chrysalis social enterprise, and other social services. 
• Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc. 
• Assist clients in selecting, navigating, and succeeding in SECTOR’s vocational training components – supporting completion of paperwork, providing stipends and other resources to clients, and addressing challenges that come up during the completion of training programs.
• Facilitate Job Preparation classes, cognitive behavioral intervention classes, and other seminars on an as-needed basis.
• Maintain up-to-date referral resources for clients to engage in training and to facilitate employment search.
• Conduct program overviews and assist clients with choosing a training pathway that aligns with their career goals.

Program Outcomes and Data Management

• Track and document client progress, services provided, and outcomes in the Salesforce database.
• Generate reports and analyze data to monitor client and program performance.
• Streamline enrollment processes with training providers to facilitate client access to opportunities.
• Evaluate client education, skills, and job interests to match them with appropriate training or services.
• Address employability challenges by coordinating with Employment Specialists to provide necessary support and community referrals 

Relationship Building and Collaboration

• Coordinate client workshop attendance and program enrollment with partner education/training institutions.
• Work closely with partner agencies to ensure effective delivery of programming.
• Conduct outreach to develop on-the-job training sites and identify suitable training opportunities for clients.
• Collaborate with local One Stop Centers to co-enroll clients in supportive services.
• Maintain a directory of available training programs, including requirements, enrollment processes, and program details.
• Partner with External Relations and Business Development teams to align client training with employment opportunities.

General Duties

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned.

Job Skills & Qualifications:

• Passion for Chrysalis’s mission and dedication to serving marginalized or low-income populations.
• Exceptional interpersonal, customer service, and public speaking skills, with the ability to use tact and diplomacy in all interactions and effectively represent Chrysalis to external audiences.
• Strong organizational and time management skills, with the ability to prioritize tasks, work independently, and adapt to a fast-paced environment.
• Flexible and self-motivated, with a proactive “can-do” attitude.
• Demonstrates cultural sensitivity and respect for diverse lifestyles and backgrounds.
• Maintains confidentiality and exercises discretion when handling sensitive information.
• Proficient in internet research and Microsoft Word, Excel, and PowerPoint, with a willingness to learn additional applications as needed.
• Willingness to work a flexible schedule based on organizational needs and to travel to meetings or other sites (mileage reimbursed).

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

Fair Chance Hiring Statement

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.