Client Services Coordinator

General Purpose of Job:
The primary role of the Coordinator Client Services is for direct Client contact and overall coordination of the Client’s marketing requests, as assigned by the Client, Client Services Manager or Operations Manager.  The Client Services Coordinator will be in continual communication with the Client through face-to-face meetings, e-mail, phone, and video conferencing technology to understand all details of their projects.  

Key Responsibilities:
•    Responsible for day-to-day tactical project execution of circular-based signage, specialty signage, related digital tactics, requiring consistent and frequent communication with client stakeholders
•    Assist in trafficking projects between the client, production, creative personnel and seek proper approvals
•    Develop and manage project timelines and tasks lists
•    Assume responsibility over basic administrative duties for each project
•    Coordinate and work on multiple projects simultaneously 
•    Collect project specifications from the Client and accurately communicate those specifications to internal and external departments 
•    Help proof creative material to ensure specifications match those estimated. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by client stakeholders
•    Keep Manager aware of project status on an as-needed basis 
•    Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting scheduled dates 
•    Communicate with the clients’ on-site advertising specialists 
•    Attend meetings as directed by the Manager Client Services or Operations Manager
•    Assist in any other project assignments as approved through the Director or Manager Client Services
•    Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis

Job Requirements:

Education: Bachelor’s degree in advertising, graphic design, communication, marketing or related field required.

Experience: Some experience in account coordination preferred

Certificates, Licenses, Registrations:  None

Knowledge, Skills & Abilities:  

•    Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems
•    Strong verbal and written communication skills
•    Ability to learn proprietary software
•    Understanding of retail structure and operations
•    Knowledge of circular production, direct mail, collateral and POS signage 
•    Strong organizational skills with attention to detail
•    Effective time-management and prioritization skills

Employees can be expected to be paid hourly, $24.04 - 28.85 based on variations in knowledge, skills, experience and market conditions.

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Rise and Quad are proud to be an equal opportunity employers. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.