About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Salary range: $21/HR - $28/HR USD

What you’ll be doing

Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities:
Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What you have

Role Responsibilities:

Update, assign, and decommission asset information within ServiceNow
Desktop\Laptop support services(Windows and Mac)
Conference Room support(Google and Crestron)
Account management(passwords, access, and account info)

Role Requirements & Applicable Technologies:

2 years of work experience
Excellent proficiency in written and verbal communication
Resiliency/Flexibility
Windows and OSX security fundamentals
Knowledge and prior use of Ticket-tracking software
Familiarity with servicing abroad spectrum of development collaboration tools, including Active Directory, Duo, YubiKey and Google Apps/Suite, and SSO
Foundational understanding of Agile
Can lift 50+lbs

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Learn more about this Employer on their Career Site