Customer Service Representative

L.A. Hydro-Jet & Rooter Service is looking for a Customer Service Representative at our Sun Valley office, you will be responsible for handling a high volume of incoming service calls, assisting customers, and coordinating service requests. This role is essential in ensuring a positive customer experience while supporting multiple internal departments.

WHAT SETS L.A. HYDRO-JET APART:

• Competitive hourly wages and benefits package
• Stable, established company with long-term growth opportunities
• Promote-from-within culture
• Collaborative team environment

SCHEDULE:   Sunday – Thursday.
Shifts will vary between:
• 8:00 AM – 5:00 PM (earliest shift)
• 11:00 AM – 8:00 PM (closing shift)

WHAT L.A. HYDRO-JET NEEDS FROM YOU:

• Triage a high volume of incoming service calls and determine the nature of each request
• Speak with customers by phone and create service calls in the system
• Create new service site records for new customers
• Book work orders received via email and online portals
• Confirm and update customer account information as needed
• Handle multiple tasks and software systems simultaneously
• Manage multiple accounts and ensure invoices are uploaded to the appropriate customer portals
• Address billing or service concerns and escalate service issues to appropriate departments
• Work closely with multiple internal departments to resolve customer issues
• Perform additional duties as assigned

WHAT SETS YOU APART:

• Certificate from a college or technical school OR 2–5 years of related customer service experience, or an equivalent combination of education and experience
• Strong ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to remain professional and calm when handling customer concerns
• Dependable with strong attendance and punctuality
• Proficient in Microsoft Outlook and general computer systems
• Ability to type 40 WPM minimum
• Experience with data entry and working with multiple software systems

PHYSICAL REQUIREMENTS:

• Regularly required to sit for extended periods
• Frequently required to use hands for typing and handling paperwork
• Occasionally lift and/or move up to 10 pounds

L.A. Hydro-Jet & Rooter Service determines compensation based on the cost of labor across several U.S. geographic markets. Pay for this position is $21-22/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.