Customer Service Representative

Customer Service – Food Manufacturing 

Location: Vernon, CA
Shift: (8:00 AM start required)
Industry: Frozen Food Manufacturing / USDA Facility

Job Description: The Customer Service Representative (CSR) supports the Company’s sales, logistics, 
and supply chain operations by providing high-quality customer service, coordinating order fulfillment, 
and maintaining accurate system records. This role works closely with Sales, Supply Chain, Warehouse, 
Logistics, and external carriers to ensure timely and accurate order processing.
In addition, this role may be cross trained to support limited purchasing and supply chain functions under 
the direction of the Buyer or Supply Chain leadership. The CSR does not own supplier relationships or 
pricing decisions but provides transactional support to maintain operational continuity during peak 
periods, absences, or coverage needs. This is a temporary position with the possibility to become 
permanent. The position duties include but are not limited to the following:

Customer Service & Logistics (Core Responsibilities)
 Prepare sales orders for carrier tendering (manifesting) by separating orders by region and weight
 Research historical tenders/manifests to determine appropriate carrier selection based on delivery 
requirements
 Prepare and edit tenders/manifests, including adding sales order information, saving 
documentation, and distributing to carriers and warehouses
 Coordinate with the Supply Chain Manager to request inventory transfers to outside warehouses 
and combine transfers with LTL orders into full truckloads
 Respond to carrier and warehouse communications regarding due date changes and update 
shipping and delivery dates in the ERP system (NAV)
 Retender loads when carriers fall through by revising and redistributing tenders/manifests
 Request delivery appointments from carriers and communicate appointment details to internal 
teams
 Prepare pallet tags and shipping labels for warehouse operations
 Act as liaison between carriers, warehouse, and customer service teams regarding shipping-day 
shortages
 Update load and manifest numbers in the ERP system
 Request Bills of Lading (BOLs) and Proof of Delivery (PODs) from carriers and warehouses as 
needed
 Verify accuracy of all order, shipping, and manifest data
 Maintain organized, up-to-date files for assigned customers
 Provide receptionist phone coverage as needed
 Perform general administrative duties including scanning, filing, faxing, and documentation 
management
 Perform other duties as assigned by management
Purchasing & Supply Chain Support (Cross-Trained Functions)
 The following responsibilities are performed only when assigned and under Buyer or Supply 
Chain direction:
 Assist with creation and processing of Purchase Orders (POs) in the ERP system based on Buyer
approved instructions
 Update PO due dates, confirmations, and shipment status in NAV
 Track open purchase orders and expected delivery dates and report exceptions to the Buyer
 Follow up with vendors on order status, delivery confirmations, and documentation (no pricing or 
negotiation authority)
 Coordinate receiving documentation and communicate delivery details to warehouse teams
 Run and distribute open PO, receiving discrepancy, or inventory-related reports as requested
 Support inter-warehouse transfers and purchasing-related data entry during peak workload 
periods
 Escalate shortages, late deliveries, discrepancies, or vendor issues to the Buyer for resolution
 Maintain organized purchasing documentation and ensure system data accuracy
Role Authority & Controls (Clarification)
The Customer Service Representative does not negotiate pricing, select suppliers, or commit to quantities 
without Buyer approval
All purchasing activity must follow established procedures, approvals, and pricing provided by the Buyer
The Buyer retains full ownership of supplier relationships, pricing, contracts, and vendor performance 
management

Competencies & Skills
Strong organizational and prioritization skills
High attention to detail and data accuracy
Excellent written and verbal communication skills
Emotional intelligence and professional phone etiquette
Strong problem-solving ability
Computer literacy with strong Excel and ERP (NAV) aptitude
Ability to multitask in a fast-paced manufacturing environment
Customer service experience in shipping, logistics, or manufacturing environments preferred

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