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About Us
At Lorygen Group, we believe every great business starts with a solid digital presence. Our mission is to guide companies through their first steps on the web by combining strategy, creativity, and technology.
Job Summary
We are seeking a motivated Customer Service Representative to provide professional assistance, build strong customer relationships, and support a positive customer experience. This role is ideal for individuals who enjoy helping people, communicating effectively, and developing valuable customer service and sales skills in a team-oriented environment.
Responsibilities
- Welcome customers and provide friendly, professional assistance.
- Identify customer needs and provide appropriate recommendations.
- Build and maintain positive relationships with new and existing customers.
- Assist with customer inquiries and routine concerns.
- Support customer follow-ups and relationship-building activities.
- Assist with customer acquisition and retention initiatives.
- Maintain organized records of customer interactions and follow-up activities.
- Collaborate with team members to meet customer service and performance goals.
- Represent the company professionally during all customer interactions.
- Participate in ongoing training and professional development.
Qualifications
- High school diploma or equivalent required.
- Strong verbal communication and interpersonal skills.
- Customer-focused and professional attitude.
- Positive attitude and willingness to learn.
- Strong problem-solving and listening skills.
- Ability to work effectively in a team environment.
- Reliable, adaptable, and organized.
- Previous customer service, retail, hospitality, or sales experience is a plus but not required.
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