Data Coordinator

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary 

Hope the Mission runs programs that are tied to funder contracts, compliance requirements, and outcome measurements. The data behind those programs is not just paperwork — it is proof that services are being delivered, participants are being helped, and the organization is doing what it promised. The Data Coordinator makes sure that proof is accurate, complete, and reliable.

Working under the Data Manager, the Data Coordinator is responsible for data quality and contract compliance across Hope the Mission's programs. This includes reviewing electronic and physical client files, making sure HMIS records match contract requirements, training program staff, and pulling reports for leadership and funders. This role requires strong HMIS knowledge, attention to detail, and the ability to turn data findings into clear, useful guidance for program teams. Accurate data helps Hope the Mission prove its impact, keep its funding, and improve its services. The Data Coordinator makes all three possible.

Primary Duties and Responsibilities 

Data Quality and Compliance

• Conducts ongoing audits of electronic and physical client files to ensure accuracy, completeness, and alignment with contract requirements

• Reconciles physical file documentation with HMIS records across all program files

• Maintains an internal database tracker of audited files

• Identifies missing or incomplete documents required by contract for each client file

• Develops and updates monitoring checklists that reflect current contract requirements

• Supports program audits, including data entry and file preparation

• Assists leadership in identifying and resolving data errors

HMIS Administration and Reporting

• Administers client databases, including report generation, user management, and adherence to HMIS policies and procedures

• Designs and generates regular reports for varied audiences, including staff, board members, donors, and funders

• Performs and analyzes performance-based data as requested by supervisor

• Tracks outcomes and monitors progress against established program goals

• Analyzes programmatic data to identify strengths, gaps, and trends

• Assists with annual updates to performance report technical requirements

Training and Technical Assistance

• Develops and delivers training programs to build staff capacity in data collection, entry, and analysis

• Provides ongoing technical assistance to program staff to ensure compliance with data requirements

• Facilitates regular meetings with direct service and management staff to review monthly KPIs, audit findings, and data performance

Systems and Process Improvement

• Develops and implements data collection systems and strategies that improve statistical efficiency and data quality

• Summarizes audit findings and patterns for each program site and communicates results to relevant staff and leadership

General Responsibilities

• Performs other duties as assigned

Skills 

• Experience with Homeless Management Information Systems (HMIS) and/or CHAMP strongly preferred

• Proficiency in Microsoft Office, including Word, Excel, Access, and PowerPoint

• Demonstrated ability to perform accurate and efficient electronic data entry

• Demonstrated ability to handle sensitive participant information with discretion and professionalism

• Strong analytical skills with the ability to interpret data, identify patterns, and translate findings into actionable recommendations

• Creative problem-solving ability with an organization-wide perspective

• Strong written and verbal communication skills, including the ability to present data findings clearly to varied audiences

• Customer service orientation in working with staff at all organizational levels and with external partners

• Highly collaborative with the ability to work effectively within a team environment

• Demonstrated knowledge of the challenges commonly faced by program participants, including issues related to housing instability, health, substance use, and mental health

Qualifications 

• Bachelor’s degree in psychology, social work, public administration, human services, statistics, or other closely related field preferred

• One year of experience in program evaluation, reporting, or data management preferred 

• Working knowledge of and ability to apply confidentiality standards under CMIA, HIPAA, and ADA requirements

• Experience with HMIS, CHAMP or relevant data base system 

Mandatory Requirements

• Background Screening – Employment is contingent upon the successful completion of  background checks as required per worksite.

• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.

• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM’s commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.

• Legal Eligibility to Work – Maintain proof of legal authorization to work in the US.

• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Physical, Demands, Environmental Conditions, Equipment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend,  squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as  files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with  hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with  the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative  and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of  the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings  that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing. 

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. . 

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. 

HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.