Position Summary
Under the coordinated supervision of the Associate Director of Social Sciences Center for Education, Research, and Technology and the Computer Resource Manager of the Department of History, provides day-to-day instructional and user computer support for staff, faculty, and graduate students of the Department of History. Responsibilities include planning, maintaining, upgrading, troubleshooting and providing basic user training for departmental computer systems hardware and software based upon changes in technology and evolving user needs and requirements; administering, coordinating and working jointly with other SSCERT back-end technical staff to establish, maintain and resolve complex network technical problems involving the sub division network, email systems, mailing lists and the departmental websites.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience (Required) Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps). (Required) Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans (Required) Demonstrated writing skills to enable the preparation of concise technical documentation (Required) Familiarity with microcomputer network systems analysis and design methodology. (Required) Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress (Required) Ability to create and present one-on-one or small group training programs for computer/network users. (Required) Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon (Required) Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird). (Required) Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc (Required) Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals (Required) Ability to perform the physical functions of the position with reasonable accommodation." The physical functions of the position may require lifting items up to 50lbs, bending down and kneeling (Required) Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X. (Required)
Education, Licenses, Certifications & Personal Affiliations
Bachelor's Degree In related area and / or equivalent experience / training (Required)
Special Conditions for Employment
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Schedule
8:00am-5:00pm
Union/Policy Covered
TX-Systemwide Technical
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business/Tech%20Support%20Analyst%202%20TX%20(40112538)
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