Field Operations Support Assistant - Mission Hills Mortuary

POSITION SUMMARY

Under the general supervision of Office Administration Manager, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the funeral home. In addition, other general duties will support the goals of meeting and exceeding family expectations. 

ESSENTIAL FUNCTONS 

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the church in performing their work

• Preparing permits, death certificates, memorial materials, and related materials accurately and according to regulation
• Assist colleagues with services preparations
• Backup for Receptionist
• Confirm accuracy of obituaries, service information, etc. via location website.
• At all times comply with company policies, procedures, and instructions.
• Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution.
• Responds to customer inquire via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiners, and other official parties.
• Keeps accurate records.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience 

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.
• High School Diploma required (Bachelor’s Degree preferred).
• Minimum 2 years of experience in office, clerical or customer service required.
• Bilingual Spanish/English preferred.

Certification/Licenses

• Valid state issued driver’s license.

Knowledge, Skills, and Abilities 

Knowledge of: 

• Office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

Skills in:

• Good verbal and written communication skills
• Strong organizational skills
• Basic mathematic skills
• Problem solving skills

Ability to:

• Be detail oriented.
• MS Office experiences including Outlook, Word, Excel
• Follow written and oral instructions.
• High level of compassion and integrity.
• Multitask and set priorities.
• Maintain confidentiality.

Physical and Environmental Requirements

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.

• Perform tasks requiring intermittent bending, stooping, and walking.

• Sustain frequent movement of the fingers, wrists, hands, and arms.