Field Services Engineer

We are seeking a Field Services Engineer to support and maintain IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
• Provide support in Infrastructure incidents/changes/escalations (Topdesk)
• Deploy hardware and software (servers, network equipment, cloud instances/services)
• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
• Set-up and maintain the IT Documentation & Monitoring
• Create SOP, Knowledge articles for known issue-resolution
• User onboarding, offboarding
• Meeting room set up onsite for events
• Work with local vendors

What you’ll need to succeed (required skill):

• Prior experience of Deskside Engineering or Field Services.
• Available for Off-business hours support during critical outages. (On call Rotation Schedule)
• Knowledge and support experience with Windows upgrades, iOS devices.
• Experience with Windows Server solutions/roles, imaging and troubleshooting computers, configuring mobile devices.
• Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.
• Experience with network printer troubleshooting
• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

Note: *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* . Applications will be accepted until Feb 8, 2026.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•    Medical/Dental/Vision/Life Insurance
•    Paid holidays plus Paid Time Off
•    401(k) plan and contributions
•    Long-term/Short-term Disability
•    Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.