Freight Operations Supervisor

Job Description

The Operations Supervisor plays a pivotal role in managing international freight movements efficiently and seamlessly.  As the primary liaison, the Supervisor engages with suppliers, Logistics Service Providers (LSPs), and internal stakeholders, addressing all global freight-related matters. This role requires proactive follow-up with internal teams on purchase order validation and close oversight of global shipment movements, as well as making critical decisions to resolve operational challenges in a timely and cost-effective manner. Additionally, the Supervisor plays a key role in process transformation initiatives aimed at optimizing shipment workflows and enhancing global freight performance.

What you'll be doing?

Supplier Management

• Guide suppliers through the required processes, ensuring accurate documentation for shipment arrangements.
• Validate POs meticulously; liaise with both suppliers and internal teams to address any validation discrepancies.
• Work closely with suppliers to guarantee cargo preparedness for effective shipment consolidation.

Global Freight Management

• Act as the primary liaison for suppliers, Logistics Service Providers (LSPs), and internal stakeholders, managing all global freight operations matters.
• Oversee LSP performance, ensuring cost-effective execution of shipments within specified timelines and optimizing freight efficiency.
• Collaborate with LSPs to identify solutions for global freight challenges, ensuring timely issue resolution and continuous improvement.
• Ensure the preparation, accuracy, and timely submission of all required documentation and information for shipment execution (e.g., CITES).
• Coordinate with suppliers, truckers and regulatory team on the bonded process and ensure all required bonded documents (eg. CBP form 7512, TTB form 5100) are validated and made available before delivery.  
• Ensure adherence to shipping guidelines (including handling of dangerous goods, temperature control measures, etc.)
• Solicit Ad hoc or Spot freight quotations to secure competitive pricing and enhance cost management strategies.
• Monitor and track shipments daily, ensuring visibility of milestones and prompt communication of shipment exceptions to internal stakeholders.
• Track key performance indicators, drive continuous improvement initiatives, and implement strategies to enhance operational efficiency and productivity.

• Claim Management

• Address cargo discrepancies with warehouse staff and coordinate LSP corrective actions
• Initiate claims procedures against LSPs or cargo insurers when necessary.

Ideal Candidate