Front Desk Lead - Perla

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a full-time Front Desk Lead to join our Perla team located in Los Angeles.

Compensation: $25.00 - Hourly 

Schedule:  Thursday - Monday 2:30 PM - 11:00 PM

What You’ll Do (Job Duties)

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Assist the General Manager with the training and supervision of the front desk staff and third-party vendors.

Maintain the appearance of the front desk area, lobby, and main elevators.

Monitor lobby activity and maintain access control.

Provide concierge services.

Complete Daily Activity Reports.

Answer and direct incoming phone calls.

Receive and distribute resident parcels.

Address resident and guest concerns and questions.

Demonstrate a strong understanding of the association's governing documents.

Who You Are (Skills/Experience)

Must be over 18 years of age and successfully pass a criminal background check and drug screening

A minimum of 2 years of front desk hotel experience

At least 1 year of leadership experience in a related luxury customer service industry

Hospitality Management college students or graduates are highly desired

Polished and professional presentation and demeanor

Strong verbal and written communication

Strong judgment and solutions-oriented

Proactive customer service approach

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.