Front Desk Supervisor

Principal Responsibilities:

Oversee the efficient operation of the front desk department in selling of guest rooms to accommodate guest needs and maximize revenue.

Essential Functions:

• Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
• Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
• Trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards.
• Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
• Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually. 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Calculation, monitoring, and transmission of loyalty program points.
• Assist in the capacity of reservations agent when needed.
• Initiate and prepare reports as required.
• Assist office in any other administrative duties as needed.

PHYSICAL REQUIREMENTS:

Below is a listing of the physical requirements for standard performance of this job:

Frequency Key: Rare, Occasional, Frequent, or Constant 

 Physical Activity  Frequency

 Sitting Frequent

 Walking, Standing Frequent

 Climbing Stairs Occasional

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

 Far Vision Constant

 Hearing Constant

 Talking Frequent

 Smelling Rare

 Lifting/Carrying (20 lbs.) Occasional

 Travel Rare

OTHER DUTIES

Assimilate into the Packard culture through understanding, supporting and participating in all elements of corporate policies. Demonstrate working knowledge of the service standards.

Regular attendance in conformance to the standards, which may be established by Packard from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SAFETY REQUIREMENTS 

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety:

· None

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

· None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation.

• Excellent oral and written communication skills
• Ability to manage and work with outside groups and agencies
• Excellent organizational skills
• Ability to work well under pressure
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal skills

QUALIFYING STANDARDS

Education

High School graduate or equivalent required.

College degree preferred.

Experience

Two years with travel industry reservations system and hotel property management systems mandatory.

Licenses or Certificates

None.  

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other

NA

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.