Front Office Manager

Company Description

We are looking for a Front Office Manger to join our amazing Hoxton Team! The role is based within the property and works directly with the General Manager.

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop and our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.  

Job Description

We don’t go for long winded job descriptions, but here’s an idea of how we see the role… 

Responsibilities: 

• Develop the front office team to deliver personal service that exceeds guest expectations. 

• Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation 

• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments 

• Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. 

• Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity 

• Set ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels 

• Monitor the performance of the team and give regular feedback through meetings and appraisal methods 

• Lead the recruitment efforts for the Front Office team 

• Manage all costs related to the front office department to agreed budgets and forecast levels 

• Responsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team. 

• Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktake 

• Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team 

• To play an active role in projects that involve the development and evolution of the Front Office team 

• To assist the Director of Front Officer and General Manager to manage any changes in hotel procedures 

• Responsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs. 

• Oversee Payroll for all Front Office team members 

• Ensure all members of the team follow the rules, do their best, for The Hox, and love their jobs 

• Play a key role in team development and training 

• You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike 

• Oversee departmental scheduling, hiring, and performance management 

Qualifications

What’s in it for you… 

• To play a lead role in opening the first chapter in The Hoxton’s North American story 

• The opportunity to work and collaborate with a world class team 

• The chance to embark on an exciting career trajectory in a fast-growing environment 

• You’ll be able to be yourself and the best you can be in a relaxed, innovative culture  

• You’ll work for an organization committed to not just building new hotels but also a global brand  

• The opportunity to challenge the norm and work in an environment that is both creative and rewarding  

About you 

• You have several years of Front Office experience, including managing a team 

• You execute. You get things done 

• You are scarily organized 

• You have a keen eye for detail and love to share your notes and feedback 

• You know how to crack the whip, but make people feel good at the same time 

• You’re a natural host and can make guests and team members feel at home in our hotel 

• You’re an Opera wiz and can take a lead role in the installation process 

• You’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right time  

• You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today 

• You are humble.  There are no egos, and no drama 

• Ability to take ownership of issues, solve problems and make effective decisions 

• Ability to learn quickly and adapt to The Hoxton’s unique culture  

• You’ll work positively and collaboratively to achieve the highest standards of delivery at work 

• You’ll live and breathe each of The Hoxton’s leadership behaviors 

• If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way 

Additional Information

What we offer:

• Become part of a team that’s very passionate about creating great hospitality experiences.  
• Competitive salary.
• Bonus Potential
• 19 days of paid time off and holidays plus a comprehensive insurance benefits package.  
• Food on us during your shift.  
• Enjoy a free night at The Hoxton when you first start with us.  
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.  
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.  
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.  
• Excellent discounts across The Hoxton and the global Ennismore family.  

More about us….

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  We are an equal employment opportunity employer.

Compensation Range - 76,000.00 to 80,000.00 Annually