General Cleaner

This position contributes to the success of Los Angeles Athletic Club (“Company”) by creating positive experiences for every member and guest who visits the club by maintaining an impeccable level of cleanliness throughout the Club consistent with Company and Health agency safety protocols.

Responsibilities:

Clean, clear, and sanitize the Club in a safe and efficient manner:

• Use proper cleaning and sanitizing protocols as well as standard operating procedures to clean each assigned area daily.
• Respond to moment-by-moment cleaning situations as needed throughout the shift, as requested by supervisor.
• Follow proper cleaning protocols for chemical and machine safety.
• Replenish all supplies including (but not limited to) toilet paper, paper towels, sanitizer, soaps, athletic wipes, etcetera.
• Replace low level basic light bulbs as needed throughout the Club.
• Clean and sanitize all assigned facility touchpoints throughout the day (doorknobs, toilet handles, faucets, elevator buttons, etc.).
• Thoroughly clean all floors, drains, mats, and other ground surfaces.
• Vacuum all carpets including hallways, mats, and rooms and empty vacuums regularly; ensure vacuum bags have sufficient capacity for intended use prior to using it.
• Proactively look for areas that need to be cleaned; ensure all have pleasant odor; report downtime and rest breaks to supervisor.
• Wipe surfaces, clean glass/mirrors, and dust as needed.
• Clean, dry, and restock glasses and mugs from guest rooms using kitchen dishwasher.
• Keep all storage and back of house areas clean, organized, and free of trash.
• Wipe down gym equipment throughout the day between member use to make sure it is clean and disinfected properly.
• Be knowledgeable of all cleaning protocols for all areas throughout the Club to fill in for any staff shortages.
• Deep Cleaning: Perform all deep cleaning duties as assigned, which may include but not limited to shampooing carpet and upholstered furniture, degreasing surfaces, cleaning pool, stripping, and waxing hardwood floors, scrubbing, polishing, and thoroughly sanitizing all surfaces in restrooms, locker rooms, guestrooms and/or other areas throughout the Club.
• Turn in all lost and found items to the main desk (ground floor) making sure to note location/date/time found.
• Perform laundry duties; including but not limited to managing the laundry room, towel/linen stocking, general cleaning of laundry room, back up in running laundry room, and all general laundry tasks as assigned.
• Inspect your work before reporting an assignment as complete; maintain pacing and timeliness to complete assignments on time.

Monitor equipment and chemicals

• Inspect and maintain equipment prior to using; do not use damaged, broken, or incomplete equipment and report to supervisor immediately to ensure safety of all staff and longevity of equipment.
• Ensure all supplies and equipment are returned to their designated locations.
• Report all maintenance concerns (i.e., burned out light bulbs, broken tile, plumbing concerns) to Engineering Department and Cleaning Supervisor.
• Properly store and handle all equipment and chemicals; ensure to use chemicals only as directed in the corresponding material safety data sheet; never use a chemical that is not properly labeled.

Exemplify our MERCURY RISING values at work and during all offsite work-related events:

• Teamwork; Work collectively to realize goals that are greater than what you can achieve individually.

• Friendliness; create an authentic, welcoming environment for all patrons; be friendly, greet members with a smile, give a sincere farewell, and use member’s name whenever possible.

• Health; promote health by demonstrating a long-term and all-encompassing approach to health, which integrates soundness of mind, body, and spirit.
• Heritage; embrace the values and traditions inherited from the club founders.
• Strive for Wonderment; create an ambiance of wonder for our members and guests by creating marvel and unexpected joy in every club experience.

Consistently adhere to the Los Angeles Athletic Club core service standards:

• Exemplify high-quality hospitality by making every member, guest, and business partner feel welcomed, valued, respected, and listened to; greet at every encounter, offer assistance to anyone who appears in need, escort individuals to correct destination.
• Take responsibility for maintaining an uncompromisingly clean Club; maintain your work area neat and clean, clean after yourself in employee and member areas, be proactive in maintaining member areas neat and clean by performing minor clean up as needed (i.e., cleaning minor food and liquid spills, storing forgotten exercise equipment, wiping equipment, etcetera); and promptly report needed repairs, potential safety issues, significant cleaning jobs to housekeeping, cleaning, and/or engineering department. 

• Follow through with resolutions to problems from beginning to end; break away from your regular duties if needed to follow through on resolutions.
• Be knowledgeable of Club information; maintain sufficient and updated information to be able to easily answer questions from members and guest thoroughly from beginning to end.
• Practice personal hygiene: wear clean and pressed clothing, Club name tag, and proper uniform if required by your position.
• Use proper and welcoming telephone etiquette; do not screen calls, answer calls by the 3^rd ring, smile while you speak.
• Reply to emails the same day you receive them.
• Anticipate and comply with member needs and record their preferences.
• Be an ambassador of the Los Angeles Athletic Club in and outside the workplace; always represent yourself and the club professionally and with respect.

Ensure A Safe Work Environment:

• Comply with the Company Health and Safety (H&S) processes while working on projects, initiatives, and other work-related duties; perform job duties in a way that will not cause danger to self or others, or violate local, state, federal, environmental regulations.
• Promptly correct or report any hazard, potential hazard, or unsafe work condition to the Safety Manager, Director of Engineering, and/or Human Resources; wear protective equipment when required; ensure work location is kept safe, clean, and organized.

Initiate Professional Growth:

• Consistently evaluate work for efficiency, quality, alignment with the Company’s service standards, and compliance with Company policies and procedures.
• Seek out opportunities to enhance personal skills set relevant to job tasks.
• Maintain current product knowledge, best practices, and skills needed to meet the demands of your position.

 Education, licenses, & certifications:

• Ideal: Minimum of one (1) years of experience in the same or similar positions.

Essential qualifications:

• Required: At least eighteen (18) years of age.
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Ideal: Bi-lingual oral, speech, and writing skills in English and Spanish or other language is an asset in this position
• Ideal: Excellent interpersonal and customer service skills
• Ideal: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Ideal: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
• Required: Capable of working effectively independently with minimal supervision 
• Ideal: Strong analytical skills.
• Required: High attention to detail and accuracy 
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback.

Physical requirements, Demands, and working conditions: