Human Resources Generalist

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Hourly Rate: $30.00 - $35.00

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Human Resources Generalist

As our Human Resources Generalist, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Recruitment & Onboarding

• Coordinate job postings using multiple job post sites, screen applicants, and schedule interviews.
• Assist in the onboarding process including new hire orientation and documentation
• Maintain accurate and organized recruitment and personnel records

Employee Relations

• Act as a resource for employee questions and concerns
• Support the Senior HR Manager in handling employee relations issues and investigations
• Help ensure consistent application of policies and procedures in a unionized environment
• Coordinate employee engagement activities and recognition programs
• Maintain communication boards with internal hotel information and labor law posting requirements.

Training & Development

• Support training initiatives by coordinating logistics and tracking employee participation
• Assist with communication and roll-out of training programs

Payroll & HRIS Support

• Collaborate with Payroll Manager to obtain, review, and enter payroll data
• Assist with maintaining HRIS records and employee documentation

Compliance & Administration

• Ensure HR documentation complies with labor laws and hotel policies
• Maintain personnel files and HR records in accordance with legal and confidentiality standards
• Assist with benefits administration and open enrollment coordination
• Assist with the administration and management of Workers Compensation, Unemployment Claims, and Leave of Absence coordination
• Complete monthly administrative activities such as the hotel newsletter, birthday card preparation, and other administrative tasks

Additional Information

• Performs other related duties as assigned to ensure the smooth operation and safety of hotel guests and property

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Experience with Payroll systems (Paycom) and Applicant Tracking Systems (Workable) helpful.
• Working knowledge of Equifax, E-Verify, Workable-ATS, and Paycom-HRIS, helpful.
• 2+ years of HR experience, preferably in hospitality or a unionized environment
• Bilingual English/Spanish strongly preferred
• Strong interpersonal and communication skills
• Knowledge of HR laws, practices, and Microsoft Suite
• Ability to manage multiple priorities in a fast-paced environment

Education

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.