IndieWire: Client Success Associate

IndieWire is seeking a driven and relationship-focused Client Success Associate to support  pre-, mid-, and post-sale support for entertainment and consumer accounts. The ideal candidate is nimble, creative, and thrives in a fast-paced environment.  

You will work with the IndieWire sales, marketing, editorial, ad operations, and product teams to ensure every client partnership delivers a seamless, creative, and results-driven experience. This is also a compelling opportunity for candidates coming from arts organizations, film festivals, or publishing — anywhere deep knowledge of the film and entertainment landscape meets client-facing skills. This role is based in Los Angeles and reports to the Senior Client Success Manager. 

Key Responsibilities 

Campaign Management & Execution 

• Support ad operations on asset delivery, digital inventory management, makegoods, and delivery optimization.  

• Collect screenshots for display ad takeovers, email sponsorships, custom sponsorships, and other assets.  

• Monitor paid social media amplification metrics and budgets 

• Support the creation of compelling proposals, media kits, and sales materials for partner outreach across digital, custom content, and live media offerings 

• Support custom content campaigns including editorial integrations, branded video, and social initiatives — support timelines, logistics, and cross-functional alignment 

• Support management and tracking of marketing assets and deliverables for both digital and live media activations 

• Support creation of detailed campaign wrap-up reports and client-facing decks for integrated and digital packages 

Operations & Administration 

• Support contract negotiations and billing/payment coordination 

• Salesforce entry and accounting coordination to ensure IOs and invoices are accurately entered, tracked, billed, and reconciled 

• Cross-functional communication across sales, video, editorial, social, marketing, and events teams  

• Occasionally event support and on-site duties and responsibilities  

• Other duties as assigned 

Qualifications 

• At least 1-2 years of experience in media planning, supporting brand partnerships, or other client and sales support 

• Demonstrated ability to thrive independently in a fast-paced, deadline-driven environment 

• Strong communication and relationship-building skills 

• Knowledge of the film, TV, and entertainment industry landscape a bonus 

Preferred 

• Experience working with entertainment industry clients (studios, streamers, distributors, PR firms) 

• Background in sponsor/partnership management at an arts organization, film festival, or publisher or entertainment/consumer agency background 

As PMC values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture.

Typical wage $25hr. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k). PMC is committed to the health and wellness of our employees.

As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

It’s all About You…

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

About IndieWire:

For over 30 years, IndieWire has been covering the business and art of entertainment. With the respect of film and TV creators, executives, and passionate fans alike, IndieWire is known for being ahead of the curve with a unique editorial voice that combines in-depth industry reporting and analysis, breaking news, and its best-in-class Oscars, Emmys, and crafts coverage. IndieWire began in July 1996 as an online chat room and evolved to become one of the earliest online entertainment news outlets. As IndieWire grew, its coverage expanded beyond film festivals and the independent film industry to include all aspects of Hollywood and the expanding universes of TV and streaming and has continued to do so since being acquired by Penske Media Corp. in 2016.