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Position Type: Contract
Location:Playa Vista/ Irvine(Onsite)
Salary Range / Rate (Currency): $35 - $60/h
Job ID#:129626Â
Job Summary (Responsibilities and Requirements):
Responsibilities
• Monitor and respond quickly to incoming IT requests through various channels. Maximize
FCR (First Contact Resolution). Follow-up with customers to ensure issues are resolved
• Administer IT systems and enforce adherence to governance processes and policies
• Escalate and warm transfer issues to the next tier of support timely with minimum impact to
customer
• Hardware and software purchase – work with business, vendors and customers to identify their
hw/sw needs, drive adherence to procurement and logistics requirements while ensure
customer satisfaction
• Vendor management and development. Develop and foster relationship with vendors to
manage and improve SLAs
• Deploy, inventory, patch, re-image, and recover assets while transitioning to Modern
Management solutions
• IT asset and accessories inventory management. Plan purchase ahead and maintain accurate
inventory as well as ensuring timely delivery to customers
• Inventory, manage, track and recover software licenses
• Proactively look for customer feedback and obsessively drive service to perfection. • Assist with onboarding and offboarding of employees
Qualifications
• Experience in administering collaboration tools such as 0365/MS Exchange, Slack, Jira, confluence
• Experience in installing, configuring, and troubleshooting Windows and Mac hardware, software, and peripherals
• Experience in providing desk side and remote computer support, and performing repair and
maintenance procedures
• Familiarity with Windows 10 and Mac OS, wired and wireless networking
• Nice to have Cisco routing and switching related certifications. • Experience in gaming industry is preferred.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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