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90053, Los Angeles, CA
IT Operations Analyst

IT Operations Analyst

CooperCompanies

Posted 10 days ago, valid for 24 days

Los Angeles, CA 90053, US

Competitive

Full Time

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Sonic Summary

The job requires ensuring that all operational IT related service needs are met while adhering to security and compliance procedures.
The primary responsibility includes resolving and coordinating all Service Management tickets across assigned locations.
Candidates should provide Level 1 and 2 support and collaborate with specialist system support teams.
The role involves performing onsite and remote analysis, as well as resolving incidents for internal customers.
The position offers a salary of $50,000 per year and requires 2-3 years of relevant experience.

Ensure that all operational IT related service needs are delivered while following all security and compliance procedures.

Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process.

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