Lead Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lead Service Specialist provides elevated concierge-style hospitality and service support across assigned floors and client spaces, ensuring a seamless experience for guests, meetings, and events. This role operates with a high degree of independence while coordinating daily hospitality tasks, room setups, and service requests, and serves as a liaison between clients, internal teams, and facilities support. Reporting to the CRM or CRD, this position is non-exempt and may support the training and guidance of new team members. 

Location: Los Angeles, CA

Pay: 20-23hr
Schedule: Monday-Friday (8am-5pm)

• Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.  
• Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.  
• Conduct regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked.  
• Lead execution of event and meeting room setups based on client specifications and service standards.  
• Monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests.  
• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.  
• Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation.  
• Escort clients to meeting spaces and ensure all required materials, amenities, and support are in place.  
• Serve as a liaison between guests and internal staff to facilitate communication and service delivery.  
• Communicate facility and hospitality needs, including inventory levels and repair requests, to Facilities and support teams.  
• Assist management with onboarding and training of new hospitality staff on service standards and procedures.  
• Track, compile, and report operational and service metrics to management and client stakeholders.  

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong hospitality and customer service mindset with a focus on “concierge-level” experience delivery.  
• Aility to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment.  
• Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes.  
• Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications.  
• Strong communication skills with the ability to interact professionally with clients, executives, and internal teams.  
• High attention to detail in room setup, inventory management, and service execution.  
• Strong organizational and time-management skills with the ability to adapt to shifting priorities.  
• Ability to act as a liaison and problem-solver across multiple departments.  
• Comfortable tracking operational metrics and communicating performance data to leadership.  
• Professional demeanor with a proactive, solution-oriented approach to guest service.  

QUALIFICATIONS: 

Education: High school diploma or equivalent required; college degree preferred or equivalent experience in hospitality, facilities support, or customer service environments. 

Experience: 2–3 years of experience in hospitality, workplace services, facilities coordination, or event support, preferably in a corporate or client-facing environment. 

Technical Skills: 

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)  
• Experience with service request or ticketing systems  
• Familiarity with meeting room scheduling and event coordination tools  
• Basic understanding of AV/IT meeting equipment setup and troubleshooting workflows  

Physical Requirements:

• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.