Help Group is seeking a Lead Systems Engineer to design, implement, and maintain the organization’s technology infrastructure in support of mission‑driven programs and operations. This role ensures that systems across hardware, software, networks, cloud services, and emerging technologies are secure, reliable, and scalable. The Lead Systems Engineer provides technical leadership, oversees IT desktop support staff, and drives AI‑related initiatives that enhance operational efficiency, improve data insights, and strengthen service delivery across the organization.

Key Responsibilities

Design, manage, and secure IT infrastructure across on‑premise, network, and cloud environments; oversee system updates, backups, and disaster recovery.
Monitor, troubleshoot, and optimize system performance and availability, resolving outages and technical issues with minimal operational impact.
Automate IT operations and workflows using scripting, DevOps, and cloud tools to improve efficiency, reliability, and scalability.
Lead IT support operations and staff, setting standards, mentoring team members, and ensuring high‑quality end‑user support and service delivery.
Drive responsible AI adoption and innovation, identifying practical AI solutions, ensuring ethical use, training staff, and maintaining documentation and compliance.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)
3–6+ years of experience in systems engineering, IT infrastructure, or a related role
Experience leading IT support staff or help desk operations preferred
Exposure to or experience implementing AI or automation solutions in a business or nonprofit setting preferred
Relevant certifications are a plus, such as:
1. AWS Certified Solutions Architect
2. Microsoft Certified: Azure Administrator
3. Cisco CCNA/CCNP
4. CompTIA Network+ or Security+
Experience working in a nonprofit or mission-driven environment, preferred.
Commitment to ethical, equitable, and responsible use of technology, including AI, preferred.
Ability to balance infrastructure responsibilities, team leadership, and innovation initiatives, preferred.
Experience operating in resource-constrained environments with competing priorities, preferred.

Benefits

The Help Group offers wonderful training opportunities, a supportive, professional work environment, and great benefits, including:

Insurance plans for Medical, Dental, Vision, and Life Insurance - options for 100% employer sponsored plans
403b Retirement Plan
529 College Savings Plan
Employee Assistance Program
Flexible Spending Account
Sick Time
Vacation Time
Benefit Hub - Employee Rewards and Incentives
Pet Insurance

Learn more about us here: Click Here

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

This salary range represents the low and high end of the salary someone in this role may earn as an employee of Help Group. Salaries will vary based on various factors, including but not limited to, professional and academic experience, certification, training, responsibilities of the position, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. Help Group reserves the right to modify this pay range at any time. If your requirements fall outside of this range, you are still welcome to apply.

Learn more about this Employer on their Career Site

LEAD SYSTEM ENGINEER