Lobby Ambassador - The Carlyle Residences

Are you ready to step into the world of opulence and redefine legendary service?

Action Property Management is seeking an exceptional individual to join our elite team as a Full-Time Lobby Ambassador at our prestigious luxury high-rise, The Carlyle, located in Westwood. As the face of The Carlyle, you will take on a pivotal role in curating an exceptional experience for our residents and guests, setting the tone for their visit and ensuring they feel welcome and valued. We’re looking for a confident and charismatic individual who genuinely cares about people and leaves a remarkable, lasting impression. 

Compensation: $20.00 - $22.00 Hourly

Schedule: Various days/shifts: 6:00am–2:30pm, 12:30pm–9:00pm, or 2:30pm–11:00pm

Must be able to work weekends.

Here are a few perks to joining this amazing team:

Career Growth Opportunities.

Annual Bonus - based on tenure.

Full uniform and dry cleaning provided

Flexible Schedules

Fun Team Oriented Environment – Holiday celebrations, Staff Appreciation Lunches, Training & Mentoring

Why You’ll Love Working at Action

Birthday Holiday: Enjoy a special day off to celebrate your birthday.

One-on-One Mentoring: Receive personalized guidance and support for your professional growth.

10 Days’ Vacation: Take time to relax and recharge with generous vacation days.

Team Member Incentive Program: Earn rewards for your hard work and dedication.

Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.

Pet Insurance: Care for your furry friends with our pet insurance options.

Year-End Bonus: Celebrate your contributions with an annual bonus.

Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.

What You’ll Do (Job Duties)

In representing Action Property Management and the Association, my role involves delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. Represent Action Property Management and the Association by greeting residents, guests, and other visitors in the motor court or at the Front Desk in a welcoming and professional manner. Politely welcome people who may drive or walk up to the motor court and front door by introducing themselves to those that they are unfamiliar with or welcoming those with whom they are familiar by name. Be familiar with the parking structure and where resident and visitor vehicles are to be parked, be familiar with which vehicle belongs to each resident, and where their keys are hung in the lockboxes. Valet park all resident, guest, and visitor vehicles that enter the building in the appropriate spaces. Perform package check-in and delivery and bell service as needed, including assisting people with the removal of personal items, such as luggage, groceries, packages, etc., from vehicles for transport to their respective unit(s).

Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

At least 2 years of customer service experience.

1 year of hospitality, luxury retail, or fine dining experience

Must be willing to Valet as all these positions will be cross-trained in everything.

Must have a valid California Driver's License

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.

Action Property Management is an Equal Opportunity Employer and supports a Drug-Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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