Operations Manager - TAO Restaurant Los Angeles

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!
   

The Operations Manager is responsible for overseeing all aspects of the venue, including staff management, fiscal oversight, reporting, sales goals, and inter-office communications while upholding company policies and procedures at all times. This role supports recruiting, interviewing, hiring, training, and evaluating team members, as well as developing and motivating staff to meet performance standards. The Operations Manager also serves as a point of contact for patrons, addressing questions and resolving complaints, and ensures the venue inside and out meets standards of cleanliness, compliance, and overall appearance. 
 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Continually strive to develop staff in all areas of managerial and professional growth 

• Assist with recruitment and training of staff (including training, development, testing, and coaching) 

• Assist in creating sales goals 

• Build and promote teamwork through proactive interaction 

• Accommodate and anticipate guests’ needs 

• Accurately forecast staffing requirements to ensure optimal customer service 

• Ensure all service standards meet Tao Group Hospitality guidelines 

• Ensure private events, catering, and banquets are successfully executed 

• Control cash and other receipts by adhering to cash-handling procedures 

• Prepare all required paperwork, including forms, reports, and schedules 

• Ensure all equipment is kept clean and in excellent working condition through personal inspection and adherence to the venue’s preventative maintenance programs 

• Ensure all products are received in accordance with the venue’s receiving policies and procedures 

• Assist with and conduct conflict resolution, corrective actions, and coaching 

• Oversee and ensure employee performance appraisals are completed in a timely manner 

• Fully understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements 

• Ensure nightly and weekly opening and closing side duties are completed 

• Fill in as needed to maintain guest service standards and efficient operations, including opening and closing duties 

• Provide administrative support 

• Assist with or complete additional tasks as assigned 
   

EDUCATION/WORKING KNOWLEDGE: 

• High School Diploma or equivalent required 

• College degree preferred 

• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume hospitality environment  

• 21+ years of age 

• Maintain a professional, neat and well-groomed appearance adhering to the Company standards 

• Possession of/or ability to possess valid working card as required by state/city and venue 

• Proficient in Windows Microsoft Office 

• Knowledge of POS and back-office reporting systems 

• Oracle knowledge preferred 

• Knowledge of profitability analysis and budgeting, cost of sales, payroll management 

• Knowledge of nightclub operations and beverage service 

• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product 

• Knowledge of special events and banquets 

• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations 
   

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions