Optical Dispenser (Bilingual)

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

• Patient Procedures and Activities:
• Assemble patient education materials.  
• Assist provider in patient examinations and procedures.  
• Consult with provider concerning procedures and patient condition.  
• Complete patient forms and records.  
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• Laboratories:
• Clean work area.  Attach temples to frames.  
• Cut lenses to specified size and shape.  
• Fit finished lenses into frames.  
• Handle computer printouts.  
• Inspect lenses and eyeglasses to verify correct processing of prescription.
• Investigate lost, misplaced or incorrectly filled prescription orders.  
• Package eyeglasses in containers for courier pick up.  
• Refine shape of lenses by smoothing edges.  
• Adjust patient eyeglass frames.  
• Assist patient in selecting optical items.  
• Examine eyeglasses from laboratory.  
• Make minor repairs and adjustments to eyeglasses.  
• Maintain optical supplies.  
• Measure patient facial features.  
• Receive and ship finished eyeglasses.  
• Materials and Supplies:
• Fill request for equipment and supplies.  
• Maintain and order supplies.  
• Maintain records of material usage/inventory levels.  
• Clear paper jams and performs routine maintenance.  
• Operate copier equipment.  
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• Administrative and other:
• Collect and compile cumulative data and statistics.  
• Maintain department logs.  
• Answer telephones and take messages.  
• Orient and train new or less experienced personnel.  
• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.  
• Locate personnel by paging system or beeper.  
• Attend conferences, meetings and in-service training programs.
• Assume other activities and responsibilities from time to time as directed.  
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.  
• Assists members with the selection of frames and lenses.
• Takes orders for eyewear and miscellaneous optical items.
• Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.
• Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.
• Creates and maintains neat, attractive and sales effective frame displays.
• Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
• Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.
• Processes jobs in bench room.
• Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.
• Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.
• Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
• May perform other duties as required.

• One (1) year of recent full-time optical dispensing experience which may include complete optical lab bench room work.

• Current knowledge of optical theory, practices and lab techniques-interpretation of prescription lenses/products available and entire eyewear fabrication process including measure, fit, adjust and repair.

• High School Diploma/GED

• N/A

• Bilingual (English/Spanish) Level II required.

• ABO Certification.Certificate of completion in Optical Dispensing from an accredited Ophthalmic Optics school.

Notes:

• Must be able to rotate into weekends
• This is an on-call position, days and hours may vary.
• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.
• Travel can include the Optical Lab, La Cienega Vision Essentials, and promotional eyewear shows at other Medical Center Service Areas