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The Program Coordinator is responsible for providing clerical, administrative, analytical support and assistance to the administrative team consisting of director, manager and/or physicians. He/she performs operational analysis to determine the administrative needs of the department. This positon will serve as a knowledgeable point of contact for incoming communications in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will organize data analysis for the program using data from the organization. The coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. This will include team data reports and productivity. It is expected that the coordinator will be dedicated to the mission of our work and will take independent initiative to ensure all work is completed on time.
Departmental Specific Summary
The Program Coordinator provides comprehensive programmatic, operational, and analytical support to departmental leadership, including directors, managers, and physicians. Serving as a key administrative and operational partner, the Coordinator exercises independent judgment in coordinating program activities, evaluating operational needs, and implementing processes that support departmental and organizational objectives. This Coordinator role requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will complete data analysis for the program using various data sources from the organization. The Coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. Working with minimal supervision, the Program Coordinator manages multiple priorities, coordinates cross-functional activities, and ensures the timely completion of deliverables.
Essential Duties:
Independently coordinates the development, implementation, and promotion of a program.
Serves as a principal liaison between students, faculty and staff, other departments, and/or external constituencies on
programmatic, operational, and administrative issues; facilitates special projects and problem resolution.
Organizes activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of program objectives.
May monitor revenues and expenses; develops or participates in the development of budget proposals for the program.
Coordinates all program initiatives. Monitors program effectiveness and recommends operational improvements.
Ensures program complies with organizational policies and regulatory requirements.
Leads implementation of new program processes and procedures.
Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents
results and recommendations to Leadership.
Collects and analyzes data; prepares special reports; maintains program records and statistical information.
Delegates support tasks, including creation and editing of program correspondence, purchasing documents, reports,
program handbooks, and other publications; performs as needed.
Completes specialized activities of a programmatic nature in direct support of the accomplishment of program objectives and protocol.
May supervise and train lower-level staff, student employees as appropriate.
Ensures technology is used correctly for all operations.
Coordinates and manages administrative and operational functions in support of department leadership, enabling efficient
execution of strategic and business priorities.
Performs other duties as assigned.
Required Qualifications:
Req High school or equivalent
Req 3-4 years of progressive experience in program coordination, project management, healthcare operations, business operations, data analysis, or a related field
Req 4 years experience supporting leaders such as directors, managers, physicians, or other senior stakeholders
Req 2 years experience gathering, analyzing, and reporting data
Req Ability to manage multiple projects
Req Effective written and oral communications, judgement and tact and a broad understanding of policy and procedures
Req Ability to show strong attention to detail
Req Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
Required Licenses/Certifications:
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $71,386.00 - $116,865.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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