Senior Analyst, Casualty Claims

We are seeking a data-driven Risk Analyst to support and elevate our risk management capabilities. You will manage casualty claims directly while simultaneously leveraging analytics to drive strategic improvements across auto liability, general liability, and workers' compensation.

This role involves leading internal and external claims processes and teams to positive results, deep-diving into claims data analysis to identify trends and improvements, enhancing risk mitigation strategies, and supporting process automation initiatives. Success requires a strong background in claims with proficiency in leveraging data to drive simple, intuitive, and actionable insights.

This role reports to a Senior Manager within Risk Management and joins a technical risk team responsible for managing Netflix's insured and self-funded claims. The ideal candidate is a collaborative team player eager to “roll up their sleeves” and do hands-on work. They possess the ability to quickly build trust and effectively manage risk by working collaboratively with internal and external stakeholders.

This is a demanding, fast-paced role within a high-performing team. The ideal candidate will exhibit curiosity, significant initiative, and a proactive approach to tackling challenges, consistently pushing for excellence in risk management.

Key Responsibilities:

Claims Oversight & Risk Mitigation

• Manage WC, auto liability, and general liability claims, leading  Third-Party Administrators (TPAs), insurers, and legal teams to positive results

• Build intuitive reports that enable analysis of claim drivers

• Recommend data-driven mitigation strategies to reduce claim costs, claims frequency, and improve outcomes.

• Collaborate with cross-functional teams (e.g., Finance, Legal, Safety) to ensure claims data is leveraged for operational improvements.

• Ensure compliance with insurance program requirements

• Ensure compliance with Netflix reserving philosophy, approve reserves and settlements within designated authority levels, escalating high-risk cases to the Senior Manager as necessary.

• Review and analyze claims for delays, denials, and other potential issues, providing guidance on resolutions.

• Drive claim reviews and manage/lead TPA within assigned claims inventory and support overall TPA management

Return to Work (RTW) Program Support

• Drives and manages RTW within assigned claims.  Supports the management and success of the RTW program, ensuring compliance with relevant regulations and assisting injured employees in their transition back to work.

• Collaborates with HR, Safety, and Legal teams to develop and implement effective RTW strategies and policies.

• Manages return to work for assigned claims, communicates work restrictions, and coordinates modified duty to reduce claims costs.

Data Analytics & Reporting

• Extract, clean, and structure large claims datasets to improve risk visibility and decision-making.

• Develop and maintain interactive dashboards and reports to track claims performance, cost trends, and loss projections.

• Leverage data analytics tools (e.g., SQL, Tableau, Power BI, Python, Excel) to identify risk exposure, claim patterns, and cost-saving opportunities.

• Identify opportunities to streamline and automate claim reporting processes and ensure data integrity in risk management platforms (e.g., Origami Risk, Riskonnect).

• Conduct deep-dive analyses on claim frequency, severity, legal spend, and loss development.

• Utilize predictive modeling and trend forecasting to support proactive risk management initiatives.

• Familiarity with actuarial fundamentals and actuarial reports.

Collaboration with Stakeholders

• Develops strong partnerships and communicates/collaborates closely with internal Netflix teams, productions, and external partners (TPAs, brokers, physicians, vendors, and payroll companies).   

• Provides guidance and support for loss prevention matters to ensure an open, proactive, and effective loss prevention culture.

• Supports operational/internal customer needs.

• Liaison (as appropriate) between Productions and TPAs. 

• Maintains flexibility and openness to take on additional projects as needed. 

• Presents to cross-functional partners on an ongoing basis for updates to the program, training, etc.

Qualifications & Skills:

• Bachelor’s Degree in Business/Finance preferred.

• 7+ years of experience in risk management, casualty claims, and insurance (preferably with Workers’ Compensation and Auto liability exposure)

• Strong proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau, SQL, RMIS).

• Experience working with claims management systems (e.g., Origami Risk, Riskonnect, or similar)

• Knowledge of insurance policies, coverage interpretation, and claims handling best practices.

• Strong problem-solving and critical-thinking skills with a keen attention to detail.

• Excellent communication and collaboration skills, with the ability to present complex data to stakeholders.

• Strong project management skills.

• Highly analytical, with the ability to use data to drive desired results and support intelligent risk-taking.

• Ability to challenge the status quo and drive change where appropriate. Thrives on change, pace, action, and accountability combined with an ability to adjust to changing priorities.

• Ability to support and contribute to a high-performing team and lead external TPAs to desired results. Demonstrated high level of collaboration within a claims team and broader cross-functional partners.

Preferred Qualifications:

• Experience on a corporate casualty/liability claims team

• High level of organization, and the ability to multitask and manage time effectively.