Store Advisor, Century City Mall

In Short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. 

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission:

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story:

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends and some holidays