Supervisor of Medical and Clinical Operations

This position is Onsite. Our office is located at California Hospital Medical Center, 1401 S Grand Ave, Los Angeles, CA, 90015.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 pm - 4:30 am. It may be necessary, given the business need, to work occasional overtime. 

We offer 8 weeks of paid on-the-job training. The hours of training will be 9:00 am - 5:00 pm from Monday - Friday. The hours of training will be aligned with your schedule.   

Primary Responsibilities:

• Responsible for emergency department registration staff 
• Have a working knowledge of computer applications
• Demonstrate, leadership and analytical thinking capability
• Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State, and local agencies
• Have knowledge of basic medical terminology
• Organizes workflow to ensure accurate and timely team performance
• Supervises the work schedule, always ensuring adequate and appropriate coverage of all positions
• Selects and delegates training and orientation of new staff
• Assigns staff responsibilities and evaluates performance
• Counsels' employees on problem areas of registration and performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 2+ years of experience working in a hospital patient registration department OR physician office setting
• 1+ years of supervisor / management OR team lead experience in healthcare
• Experience verifying patient insurance 
• Working knowledge of medical benefits and medical terminology
• Ability to work full time onsite in the emergency department at California Hospital Medical Center, 1401 S Grand Ave, Los Angeles, CA, 90015
• Ability to train for the first 8 weeks between the hours of 9:00 am - 5:00 pm from Monday - Friday
• Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 pm - 4:30 am. It may be necessary, given the business need, to work occasional overtime or weekends. 

Preferred Qualifications:

• 2+ years of experience in ER Registration
• Bilingual fluency in English and any other language

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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